 "We use three mainframe systems that contain customer records, product information and magazine subscription details. Using an connectors developed by Noetica, we are able to read and write directly to and from the mainframe systems and present the relevant information to the agents within the framework of a pre-defined business process."
David Jaques. Director of Support Services, Time Warner Inc.
 "We selected Synthesys because it was flexible enough to deal with our large call volumes and was easy to maintain by our non-technical staff (.. .).The possibility for our Team Leaders to change and create their own scripts and projects, putting them live within seconds reduces the work load for our IT department significantly. Additionally, the dialler module of Synthesys was easy to integrate and required minimal consulting."
Edwin Houben, IT Manager, Bosch
 "All the information an agent could possibly need is now available at their fingertips. We outsource to external insurance companies as well as other financial services clients such as debt recovery, therefore our ability to quickly adapt a campaign using the Synthesys™ Interaction Studio, and release it to the agents is extremely important."
Ray Westwick. Business Development Director, Outright Insurance.
 "This solution enabled our direct marketing and account management teams to work closely to create their own business processes for the call centre, allowing these to be driven purely by business needs, rather than depending on a costly IT department to produce what we had in mind. We also found that SYNTHESYS ™ provides an intuitive front end for complex interactions, which minimised staff training times."
Steve Clarke, Customer Services Manager, The Telegraph Group.
 "We approached Noetica to provide a user-friendly system to allow our agents to gather all necessary customer information at the first call; improving call resolution, which has increased Call Centre productivity."
Colin Herrington - Third Party Claims Manager -Highway Insurance
 "We reduced silent calls through the dialler's technology that communicates the script position of an agent to the dialler module in Synthesys. Idle time has been reduced from 50 to 5 seconds. This reduction in agent idle time and increased number of calls r s v p call centres made, has resulted in at least a 20% increase in productivity and an approximate saving of £450k per year, delivering return on investment of the Noetica Script Aware Predictive Dialler in under two months,"
Neil Rushton, IT Director, 2Touch (Acxiom Corp.)
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