01/07/2008 UK Contact Centre software company Noetica chooses HeyPR as its official representative in Bulgaria

UK company Noetica, a provider of call centre technology solutions, has chosen HeyPR CRM & Call Center consultancy as its official business partner in Bulgaria.
 
Noetica is famous for its unique contact centre software platform SYNTHESYS™, through which Agile Customer Interaction Management (CIM) solutions are realized. Contact Centre Software  SYNTHESYS™ provides the most intuitive agent guidance technology on the market by combining a Unified Front End through an SOA (Service Oriented Architecture) framework. BPM (Business Process Management) techniques are delivered through a unique visual logic-mapping interface, enabling non-technical staff to map new processes and tailor agent screens for each step of the interaction, within minutes and without any downtime.

Noetica operates worldwide with customers across the UK, US, Canada, Germany, Benelux, Spain, Greece, Ireland, Italy, Switzerland, Sweden, the Czech Republic, Poland, Australia and other. Some of the world clients using SYNTHESYS™ are: Аllianz, Time Warner, Bosch, , The Daily Telegraph, Sitel and others.

“The expansion of Noetica in Bulgaria is a new step in the development of our company and we are extremely positive about the growing Bulgarian market. We are convinced that with SYNTHESYS™ we are able to offer contact centres in Bulgaria, a platform that will support their growth and will make them independent in their business process management.”, said Danny Singer CEO of Noetica.
 
About Noetica
Noetica was the first software company in the UK to deliver a completely visually designed, fully integrated unified front end for contact centres. Our product range, SYNTHESYS™, reduces operational costs of inbound and outbound operations by up to 50% and agent training costs by up to 90%. It is available in both Client-Server and Web-based environments.

Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. Agents use a single system only. Non-technical staff can map processes and tailor screens to each process step within minutes and without any downtime. With SYNTHESYS™ you can:
 
-    Unified Front End through a SOA type software framework
-    Streamline multiple Front End processes without programming
-    Set a Maximum of Silent Calls while still optimizing agent productivity
-    Gather field service requests from clients and dispatch them to field staff – all via one seamless system.

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