Debt Collection Software

Businesses depend on their ability to collect prompt payments from their customers as credit is likely to continue to be extremely tight. The only way to achieve this is by pursuing an active, intelligent and effective debt collections operation using an efficient debt collection solution. For both small specialist businesses and multinational corporations Cashflow is now more important than ever. Therefore ensuring prompt payment of invoices is crucial to the health of the business.

How is this to be achieved? Be in regular contact with your customers and ensure that they pay their bills on time.  It is relatively easy to get hold of your good customers who normally pay on time. However, it is the ones that may experience difficulties paying that are clearly much more difficult to contact.

This is where SYNTHESYS™ debt collection solution come in. Whether you are running an in house collections operation or you are an outsourcer collecting on behalf of your customers, our technology can dramatically improve your results.

How does it work? Follow the links:

You can also download our Debt Collection Solution Brochure.

1. Dialling: Our Predictive Dialling systems incorporate unique technology that allows it to remain highly effective even within the confines of smaller calling teams. This is a feature that is not available with other diallers.

2. Calling Strategy: The Synthesys™ Visual Calling Strategy Definition tool is unique on the market and provides easy to use yet enormously powerful tools for targeting the right people at the right time and in the right way.

3. Multimedia: Synthesys™ supports email, text messaging, fax and even post. You can combine all these methods of communication within a complete multimedia contact strategy which will improve your overall list penetration in a major way.

4. Call Centre Scripting Software:  Synthesys™ allows non-technical users to create agent front end applications that assist the agent to follow best practices when talking to your customers. This allows you to learn from your best agents and then adopt their techniques as standard. No programming skills are required and scripts can be developed or modified in minutes and deployed with no downtime whatsoever. The net outcome is a better percentage of positive results. Combining this with higher list penetration and better contact rates results in dramatically improved overall results for the entire collections campaign. Another positive effect of a flexible and powerful scripting tool is a drastic reduction in agent training time.

5. Call Monitoring: Synthesys provides advanced call monitoring so that supervisors and trainers can listen in to individual agents or random calls from specific lists, campaigns or teams.

6. Live Monitor: Provides current information about the performance, allowing you keep your finger on the pulse of the operation, be agile in your decision to change strategies and adapt quickly to changing circumstance.

7. Back Office Integration: Our customers can continue to make use of their existing systems while taking advantage of the benefits that Synthesys™ provides. The system provides a wide range of tools and mechanisms for integrating to existing customer systems, ranging from older legacy systems to state of the art modern technology.

To summarise, Synthesys™ debt collection solution is a versatile, advanced software suite that is particularly well suited to the collections market. Our team would be delighted to provide you with an online or face to face debt collections software demo. We also have a team of dedicated professionals who can provide a range of services ranging from training to support and project management to bespoke development.