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Industry Links

There are a number of good resources on the web for your research on any call centre topics and interesting companies to have a look at. Here is a selection:

Softigator provides eLearning 2.0 & Business Networking for Call Center professionals, scientists and suppliers. Members can search and learn from each other’s experience and findings through networking and collaboration.
www.softigator.com  

As a leading European provider of business communication solutions, Central's skill is delivering the reliability and robustness of voice and embedding it at the heart of a business.
www.centraltelecom.co.uk

As an independent Call Centre Consultant in the UK Jens Moeller focuses on Call Centre Management and Call Centre Outsourcing. In the centre of all activities are the questions: "How to improve Call Centre performance" and "How to cut Call Centre costs".
www.jmoellerconsulting.com
 

Some interesting call center blogs include:

callcentercafe.blogspot.com
blog.tmcnet.com
www.contactcenteronline.com/forum

Some media resources include:

Call Centre Helper
www.callcentrehelper.com

Call Centre Focus
www.callcentre.co.uk

Software related resources:

IT Backbones
www.itbsoftware.com

IT Reseller
www.itreseller.com

CXO Europe
www.cxo.eu.com

Contact Center World
www.contactcenterworld.com

Larger industry bodies include:

The Customer Contact Association (CCA) in UK
www.cca.org.uk

The Call Center Forum in Germany
www.ccf-ev.de

The larger European bodies are bundled under the umbrella of the European Confederation of Contact Center Organisations (ECCO)
www.eccco.org/asp/news.asp

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