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Industry Resources

There are a number of good resources on the web for your research on any call centre topics and interesting companies to have a look at. Here is a selection:

Softigator provides eLearning 2.0 & Business Networking for Call Center professionals, scientists and suppliers. Members can build business relationships online and learn from each other’s experience and findings through networking and collaboration. There are also an Call Center Market overview and Call Center Research results.
www.softigator.com  

As a leading European provider of business communication solutions, Central's skill is delivering the reliability and robustness of voice and embedding it at the heart of a business.
www.centraltelecom.co.uk

Jens Moeller Consulting Ltd. is an international network of Senior Consultants and Business Partners focusing on Internet Marketing, Telemarketing and Call Centre Consulting.
 

Some interesting call center blogs include:

 

callcentercafe.blogspot.com
blog.tmcnet.com
www.contactcenteronline.com/forum

 

Some media resources include:

 

Call Centre Helper
www.callcentrehelper.com

Call Centre Focus
www.callcentre.co.uk

Call Centres India, Inc.

www.callcentersindia.com 
 

Software related resources:

 

IT Backbones
www.itbsoftware.com

IT Reseller
www.itreseller.com

CXO Europe
www.cxo.eu.com

Contact Center World
www.contactcenterworld.com

 

Larger industry bodies include:

 

The Customer Contact Association (CCA) in UK
www.cca.org.uk

The Call Center Forum in Germany
www.ccf-ev.de

The larger European bodies are bundled under the umbrella of the European Confederation of Contact Center Organisations (ECCO)
www.eccco.org/asp/news.asp

  

Other Call Centre related resources:
 

Step-to-CallCenter is a comprehensive, downloadable Call Center Management E-book
& call center documents kit will show you how to apply a planning
methodology used by the most experienced consultants, at a fraction of what
you would pay them to design your Contact Center.
www.steptocallcenter.com 

 

Other interesting resources:

 

About Us connect businesses, websites and their customers using a WIKI-based resource of millions of edited websites. They provide summaries of websites plus a review.

www.aboutus.org

 

 
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