The latest news, articles, events & views from Noetica's headquarters.
NEWS - Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System
15 May 2019
Noetica today announced that it has been granted a U.S. Patent (US 10,277,740 B2) for Live Person Detection in an Automated Calling System. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to guarantee a contact center can accurately detect answering machines of all type while never making a single silent call.
LONDON & DURHAM, 3rd February 2018 – Noetica will present ‘Responsible Outbound: Predictive Dialling with 0% Dropped Calls’ during a seminar at the Call & Contact Centre Expo, which takes place on 21st & 22nd March 2018, at Excel London.
VIDEO - How to Use Predictive Dialling When There are No Safe Abandon Rates
10 August 2017
Earlier this year (1st March) new Ofcom rules for diallers came in to place, removing what has been long regarded as the safe harbour of 3% abandoned calls. This percentage has not been replaced and it has consequently created a lot of confusion in the market. Taking a purely legal approach to this issue, there is no safe abandon rate. However, Founder & CEO of Noetica, Danny Singer explains that there is another option - predictive dialling without making abandoned calls.
LONDON & DURHAM, 9th AUGUST 2017 – Noetica – A British Company, developing world-class software products for the contact centre market across the globe, today launches its new website, to showcase its new platform of inbound, outbound and telephony solutions.
Ask any expert and they will invariably tell you that the third absolute and inevitable certainty after death & taxes is that predictive diallers will generate abandoned calls. Indeed, they will explain that the very nature of the probabilistic algorithms which form the foundation of any predictive dialler is such that it cannot guarantee a free agent...
Noetica has been presented with the Innovation in Contact Centre Technology award, by the Corporate LiveWire Emerging Technology Awards. In 2016 the company introduced two ground-breaking innovations to the global contact centre industry with the launch of SmartBound™ and the Noetica Voice Platform (NVP™)...
We have today launched the Noetica Voice Platform (NVP™), delivering ACD, IVR, voice recording, quality management and billing, in a telephony solution built purely for the use of contact centres. NVP™ is a new platform which can be deployed either on premise or in the cloud, that frees contact centres from the requirement of an enterprise PBX and radically cuts the cost of inbound, outbound and blended telephony...
NEWS - Noetica client RSVP receives good news
01 March 2016
Noetica is delighted to share some good news about RSVP Call Centres Limited, a leading call centre client. London-based RSVP has recently been recognised in the London Stock Exchange's '1000 Companies to Inspire Britain' report which identifies the most dynamic and fastest-growing small and medium sized businesses (SMEs) in the UK, www.1000companies.com...
Noetica-a UK-based specialist in contact centre technology announced its partnership with SATMAP. The partnership sees SATMAP's cloud-based contact centre agent and customer personality matching technology integrated with Noetica's Synthesys™ predictive dialler, resulting in significantly reduced agent idle time, improved engagement and more profitable outcomes.
On 4 April the Belfast-based Concentrix team employees volunteered to give up their time to take calls from generous donors for this year's Cash for Kids Day, which supported CLIC Sargent's Home from Home appeal, and raised an incredible £108,567!
Further to the recent launch of our new comprehensive demo video we're delighted to announce the addition of our new bite size trailer specifically created to provide a high level overview of Noetica's Synthesys™ product range, the advantages it brings to any call centre or customer contact activities, and more importantly how we can save you money...