New Noetica Inbound and Outbound Call Centre Voice Platform Sparks New Online Presence
British Company Achieving Unprecedented Growth Across Domestic and International Markets in its 20th Year
09 August 2017
By Danny Singer
Noetica – A British company, developing world-class software products for the contact centre market across the globe, today launches its new website, to showcase its new platform of inbound, outbound and telephony solutions.
Founder and CEO at Noetica, Danny Singer states: “We are celebrating our 20th and busiest year in our history. With so much expansion and technology innovation taking place in the past 12 months, the time was right to refresh our online presence, to showcase our portfolio to a growing global client-base.”
In September, Noetica expanded outside of its London headquarters, with the opening of a second office in Durham, to support the rapidly expanding number of contact centres using its products in the North of England and Scotland. Earlier this year, the company launched SmartBound™ which includes its ground-breaking SNoDrop™, SmartAMD™ and LPD™ products. Combined with Noetica’s new Voice Platform (NVP™) this comprehensive outbound offering, enables organisations to use Answer Machine Detection (AMD) and predictive dialling, without the risk of silent or abandoned calls thus staying well within the much tighter Ofcom regulations that came in to force in March 2017.
Singer adds: “The NVP™ usurps the traditional PBX systems that call centres have been forced to use. It offers a purpose-built platform that incorporates ACD, IVR, voice recording and quality monitoring.” Singer adds: “Layered on top of this is the always evolving Synthesys™ agent productivity suite, that includes scripting, omni-channel campaign management, CRM, workflow and reporting software. He concludes: “Put simply, if a contact centre needs it then Noetica’s expert team can provide it, whether on-premise or in the cloud.”