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27/11/2007 Ten years of pioneering Contact Centre Technology with 75 sites worldwide

 27/11/2007 Ten years of pioneering Contact Centre Technology with 75 sites worldwide

Noetica, the customer interaction management (CIM) software provider, is today celebrating ten years in the contact centre industry. Since launching in late 1997 the London-based company today boasts an installed base of over 7,000 agent positions and over 75 customers, based in the UK, US, Australia, Spain, Italy, the Netherlands, Germany, France and the Czech Republic. This is complemented by a client list that includes Microsoft, Sitel, 2Touch, Allianz and TimeWarner.

“We wanted to create an interface through which logic could be expressed without the need for a programming language. I quickly realised how the contact centre industry could benefit from this by empowering non-IT managers to introduce an unprecedented level of agility into their contact centre operation,” comments Managing Director of Noetica, Danny Singer. “In ten short years we have taken the Noetica SYNTHESYSTM software framework to contact centres around the world.”
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