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Synthesys™ .Net

Please find below details of the Synthesys™ Net modules.

 Synthesys™ .net modules:

  

  

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Synthesys™.Net Interaction Studio Basics

This document provides an overview of the Synthesys.Net™ Interaction Studio, explaining menu bar and toolbar options and shows how you connect to and synchronize the client machine with the server.

  

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Synthesys™.Net Webflow Design


This document covers essential aspects around webflow design and shows you how to use the Synthesys™ Interaction Studio to build and edit webflows using webflow blocks, web controls and core actions.

  

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Synthesys™.Net Portal

This document describes how the Synthesys.Net™ Portal in the web browser is used to launch and run all webflows, access help
pages and view and retrieve parked and held calls.

  

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Synthesys™.Net Agent Call Diary

The Synthesys™ Net Agent Call Diary in the Synthesys.Net™ Portal enables call centre agents to view sleeping and scheduled outbound calls and associated CRM information, with the option to manipulate these calls.

  

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Synthesys™.Net Management Basics

Synthesys™ Management is a Silverlight application, hosted on a web page or on the desktop and enables you to access Synthesys.Net™ Teams, Synthesys.Net™ User Management and Synthesys.Net™ Call Lists.

With Synthesys.Net™ Management installed on your desktop, you can also use the Applications tab to launch CRM and Outbound functionality.

  

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Synthesys™.Net Teams

This document describes how you can use the Teams tab in Synthesys™ Management to add and manage primary and sub teams, and users, webflows and outbound lists within these teams.

  

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Synthesys™.Net User Management


This document describes how you can use the User Management tab in Synthesys™ Management to add and manage users and user permissions.

  

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Synthesys™.Net Call List

This document describes how you can use the Call List tab in Synthesys.Net™ Management to view and manage unprocessed, held and parked web calls.

  

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Synthesys™.Net CRM Editor

Using the Applications tab in Synthesys™ Management you can launch the Synthesys.Net™ CRM Editor.  This document describes how you can create and manage Entity/ CRM (Customer Relationship Management) accounts and campaigns in the Synthesys.Net™ CRM Editor. 

  

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Synthesys™.Net Outbound Wizard

Using the Applications tab in Synthesys™ Management you can launch the Synthesys.Net™ Outbound Wizard. This document describes how you can create Entity/ CRM accounts, campaigns and outbound lists.

  

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Synthesys™.Net Database Output Action

The Synthesys.Net™ database output action in the Synthesys™ Interaction Studio allows you to export data from a web call to a selected database, using the available insert and update options or running stored procedures.

  

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Synthesys™.Net File Output Action


The Synthesys.Net™ file output action in the Synthesys™ Interaction Studio allows you to export data from a Web call as a comma separated file.

  

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Synthesys™.Net Email Output Action

 
The Synthesys.Net™ email output action in the Synthesys™ Interaction Studio enables you to send an instant email as part of the Webflow.

  

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Synthesys™.Net Webservice Input Action

 This document describes how you can use the Synthesys.Net™ web service input action to connect to a web service in order to return data for use in a Synthesys webflow at runtime.

  

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Synthesys™.Net Webservice Output Action

 
This document describes how you can use the Synthesys.Net™ web service output action to connect to a web service in order to export data from a Synthesys webflow at runtime.

  

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Synthesys™.Net Translation Tool

 
The Synthesys.Net™ Translation Tool forms part of the Synthesys Interaction Studio and is used to translate webflow information
into a target language.