04/08/2008 Noetica Helps Organisations To Stay PCI Compliant With Call Centre Management System Synthesys.NET

Encryption Of Payment Card Data On The Backend Database Reduces Fraud And Prevents Data Theft

Noetica, a provider of agile call centre technology solutions, today announced that its web-based call centre management system, Synthesys.NET, supports the complete and secure encryption of payment card data entered into the database. Secure encryption now features as standard for all Synthesys.NET users, facilitating compliance with the Payment Card Industry Data Security Standard (PCI DSS), helping to reduce misuse of data within the contact centre.

Any business that transmits, processes or stores payment card data (from mail order retailers to financial services providers) is required to meet the terms set out in the six major categories of the PCI DSS. One of these categories is to protect cardholder data, in particular the encryption of cardholder data across open, public networks. In line with the recent addition to the PCI DSS, it is now mandatory for organisations to ensure that all web-facing applications processing payment card data are secure and protected.

“In the past companies have solely focused on the security of the network in the contact centre, which only goes so far in protecting the data held on the server,” comments Managing Director of Noetica, Danny Singer. “Of course, compliance with the PCI DSS requires more than just appropriate use of the right technology to electronically secure data, but the implementation and adherence to a strict set of practices and company-wide policies. It is important to maintain a security policy within the organisation and especially within the contact centre, where customer data is frequently used and transmitted.”

Synthesys.NET enables non-technical management personnel working in contact centres of all sizes and locations to author and centrally administer inbound and outbound campaigns via the web. These campaigns (Webflows) are created using Noetica’s intuitive and programming free software. Synthesys.NET ensures that data captured by the agent during a Webflow is encrypted from the point of entry and held in its encrypted state within the database. Data can only be decrypted with the correct key, thus protecting against identity fraud and misuse of customer details.

Singer comments on the importance of database encryption, “Recent stories of retailers’ web application databases being breached highlight that session encryption on a website is not enough. Synthesys.NET encrypts data in the backend database to prevent web application level malicious attacks and assist compliance with the PCI DSS.”

The five major credit card companies (American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa International) make up the Payment Card Industry Security Standards Council (PCI SSC) and are responsible for the creation of the PCI DSS. The Council was established to enhance payment account data security by driving education and awareness of the PCI Security Standards. For more information visit: www.pcisecuritystandards.org.

About Noetica
Noetica was the first software company in the UK to deliver a completely visually designed, fully integrated unified front end for contact centres. Our product range, SYNTHESYS™, reduces operational costs of inbound and outbound operations by up to 50% and agent training costs by up to 90%. It is available in both Client-Server and Web-based environments.

Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. Agents use a single system only. Non-technical staff can map processes and tailor screens to each process step within minutes and without any downtime. With SYNTHESYS™ you can:
 
-    Unified Front End through a SOA type software framework
-    Streamline multiple Front End processes without programming
-    Set a Maximum of Silent Calls while still optimizing agent productivity
-    Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
 
More information available from marketing@noetica.com or www.noetica.com

Editor's Contacts
Interviews, photography and further information are available from Graham Thatcher or Joanna Cannon at MCC International.

Graham Thatcher/Joanna Cannon
MCC International Ltd
Tel: 01962 888100
Email: noeticapr@mccint.com
URL: www.mccint.com 

 

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