Products Overview
SYNTHESYS™ is a complete contact centre software platform. It delivers state of the art Customer Interaction Management based around a solid Visual Interaction Design framework. The diagram below is a description of the entire Synthesys™ functionality. Just click on any of the features for a more detailed description:
The Framework is packaged as four targeted product offerings which meet what we consider the Key Business Challenges regarding a technology framework for Customer Service and Call Centre Applications:
- If your focus is more around the ability to adapt your Agent User Interface to reflect changing business processes or you are more interested in agile deployment of campaigns by your operations teams (rather than IT) or perhaps you want to ensure that your Outsourcers adhere to your Business Processes, please go to SYNTHESYS™ Business Process Management.
- If you are currently using a combination of several applications or a particularly old or unwieldy one on your agents desktops but you do not wish to replace them straightaway you should be interested in SYNTHESYS™ Unified Agent Front End.
- If you are involved in outbound dialing and want to make sure you fully comply with the latest industry regulations (such as Ofcom) but on the other hand you do not wish to sacrifice your dialing performance and even increase agent utilisation, have a quick browse through the SYNTHESYS™ Script Aware Predictive Dialler information below.
- If your business activities include the dispatching of field personnel, complex escalation procedures or just a significant amount of follow up resulting from multi-interaction transactions and you want to have one seamless tool for these activities have a look at the SYNTHESYS™ Service Despatch offering described below.
SYNTHESYS™ Business Process Management is at the core of all four offerings and all four packages are built around it. Thus, no matter which of our product offerings you select, you can always build your own applications quickly and easily without any programming.
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