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SYNTHESYS™ Script Aware Predicitive DialerFollowing the move from Preview & Power to Predictive Dialling, Noetica introduces the move from Predictive to Script Aware Predictive Dialling. This unique and patent protected breakthrough technology means that the Dialler is "aware" which step of the interaction process agent and customer are currently at. This allows the dialling algorithm to be significantly more accurate in its predictions.
The embedded SYNTHESYS™ Outbound Manager module allows advanced control over scheduling, queuing, and the allocation of skills based teams to campaigns. It also provides sophisticated information on the progress of a live campaign in real time, empowering you to manage a campaign more effectively. You can run campaigns exactly when you want to. Maximise sales revenue through call blending and Computer-Telephony Integration. Personalise the outbound calls with details taken automatically from the customer record. The SYNTHESYS™ Outbound Manager module also implements a unique feature that allows the visual segmentation of data into lists based on complex selection criteria. This is enabled through another Noetica original idea by simply manipulating Venn diagrams on screen.
The SYNTHESYS™ Script Aware Predictive Dialler provides combined reports for both database and Dialler. Interactive Web enabled monitoring tools provide continuous live statistics on the performance of the dialler and the call centre, and up to the minute reports in a browser. Extensive Web enabled administrative tools reduce the administrative work required to run predictive campaigns. The bulk E-Mail and Bulk SMS campaign management facilities enables the successful and seamless integration of multimedia outbound activities in a highly efficiently way. |
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The SYNTHESYS™ Script Aware Predictive Dialler enables organisations performing intense outbound calling to optimize and limit their Silent Call Rate in compliance with industry regulations whilst maintaining high performance and high agent utilisation. Because the SYNTHESYS™ Agent Front End is managing each call's content and guides agents through each call, it can directly inform the Predictive Dialler when an agent is about to become free. Therefore the Dialler can do away with the complex statistical guesswork, and base its dialling decisions on facts. This can only be achieved through the full integration of Business Process related (dynamic) scripting with the dialler, removing most of the uncertainty element from the predictive algorithm. 
In addition, the SYNTHESYS™ Scripted Call Recycling enables you to automate through setting business rules what is supposed to happen with unanswered/failed calls - without programming skills on a drag and drop graphical interface! No more manual reloading of the Dialler queue and no more calls "lost" in a queue! Define exactly what to do with each call that has not reached its target person (ca. 80% of outbound calls). For example, when to try a different time if day, a different telephone number or change to other contact channels.