Team

Danny Singer - Managing Director (CEO)

Danny Singer, Noetica's founder and CEO, has been involved in the software industry since 1981. He is a graduate in Pure Mathematics from the Israel Institute of Technology and spent the first five years of his career developing advanced software systems for the Israeli Military Intelligence.

Since 1987 he has been working in the UK first as the Head of Development and then as Technical Director at Capscan Limited.

Danny has been involved in the Contact Centre industry since 1988 and is a frequent speaker and commentator on industry related subjects.

 

 

 

 

 

 

Luke Harris, Ph.D. - Technical Director (CTO)

Dr Luke Harris, Technical Director of Noetica, has been with the Scandex group of companies since 1988 and is one of the founders of Noetica, having joined the company at its inception in 1997.

Luke is a graduate in Pure Mathematics and holds a Ph.D. in Topology from the University of Liverpool.

His responsibilities include the design and implementation of new products, as well as planning the future direction of the Noetica product range. He also liaises with the sales and operations departments to provide advice and assistance on ways that Synthesys can be used to solve business problems.


 

 

 

 

 

Elliot Littlechild - Operations Director (COO)

Prior to joining Noetica in Feb 2002, Elliot was employed by the Daily Telegraph as a Client Account Manager. Within this role he was responsible for implementing Synthesys throughout their Contact Centre.

An opportunity arose to join Noetica as a Project Manager in February 2002. Since joining, Elliot has been responsible for a variety of customer projects including Time Warner, Highway Insurance and Allianz. 

Elliot is a graduate in Business Administration from Southampton University (1998).

Elliot is responsible for the delivery of all customer projects and all Noetica customer support. In addition, he takes an active role in Noetica's strategic sales activities and provides constant and invaluable feedback into our product development.


 


 

Kim Constantine - Programming Director

Kim Constantine has worked for the Scandex group for 12 years and is one of the founders of Noetica having joined the original team prior to the company's creation in 1997. 

 
 
Kim holds a Bsc (Hons) in Computing Science from Staffordshire University. Apart from managing the development team's workload and providing an invaluable input into product design, she is responsible for maintaining code versions and ensuring all software is finished and merged correctly for version releases and service packs.
 
Her other roles include running the QA department, making sure all software released is fit for the market place, as well as supporting all the European re-sellers with from a technical perspective.

  

 

Oran Halberthal - Head of Development

Oran is responsible for the delivery of the new Synthesys.NET platform and is in charge of the overall architecture design. He is heading a team of highly experienced .NET developers delivering the next generation of Noetica products.

Oran studied Computer Science at Bar Ilan University in Israel and joined Noetica in 2002.  Oran has over 20 years experience in software development projects for (amongst many others) the Tel Aviv Stock Exchange, Dunn & Bradstreet and Telrad.

Oran is an accomplished bass guitar player and has featured in several bands (see www.echoes-band.co.uk).


 


 

 

 

Steven Brooks - Commercial Director

Steven has over 10 years operational and commercial experience within Direct Marketing, Publishing and Contact Centres gained from a variety of roles including Client Account Management, Supplier Management, Management Accounting and Head of Contact Centre.

Steven holds a B.Sc. (Hons) in Economics & Business Studies (1993) from Leicester University. He also holds professional qualifications in both Management Accounting (Chartered Institute of Management Accounting – CIMA) and Marketing (Chartered Institute of Marketing – CIM) and recently obtained the PRINCE2 Practitioner qualification.

Steven joined Noetica from The Telegraph Group in 2007 and is responsible for controlling financial and commercial activities within the business.

 

 


 

Sandee Boyce - Technical Sales & Account Manager

Sandee Boyce, our Technical Sales and Account Manager joined Noetica in 1998 as Helpdesk Manager and after 18 months moved into Project Management/Consultancy which is her background.
 
Sandee is PRINCE2 accredited and has over 15 years of project management experience gained by working for large corporates such as British Gas, Woolwich Building Society, Commercial Union and Tarmac Construction Services where she was prior to joining Noetica.
 
In between, Sandee took 7 years out to run her own waterski business abroad and become a national tournament coach. In her spare time, Sandee is a fitness fanatic and takes part in several sporting activities including water skiing, tennis, cycling, scuba diving, to name but a few. 

 

 


Alun Hughes - Senior Presales & Account Manager

Alun Hughes joined Noetica in 2006 from Amcat (now Noble-Amcat). His unique combination of commercial and technical skills is ideal for the role he is currently fulfilling here at Noetica. Alun manages most of our major accounts, assits in complex pre-sales situations and manages our public relations.
 
Alun has an impressive knowledge of the industry, our market and a wide range of technologies, as prior to his years at Amcat he had worked for CallMedia, another technology provider.
 
He is a talented musician, plays bass guitar as well as piano and is a published songwriter. Before embarking on a career in call centre technolgy, he worked in event production for the entertainment industry. His real passion remains Liverpool FC.

Brigitte Reimer - Training Manager

Brigitte has been with the company since 1998 and her responsibilites include organizing and delivering training sessions on our Customer Interaction Management systems - Synthesys and Synthesys.NET.

She is also responsible for preparing and developing related training materials and the reams of documentation associated with our products.

Brigitte is a graduate (B.Sc.) in Social Policy and Administration (1991) from the London School of Economics.

 

 

 

 

 

 

Darroll Moore - Helpdesk Manager

Darroll originally worked in one of the first call centres to have Synthesys installed. At the time Synthesys was at the Beta stage and so he has effectively worked with the product from its infancy through to the full suite of products it is today.

Darroll joined the Noetica helpdesk in summer 2000 and now he is responsible for the management of the product and its functionality within the call centre environment.


 

 


 

Wendy Palmer - Helpdesk Administrator

A Microbiologist, Wendy's previous career has centred on publishing - from computer magazines to pharmaceutical databases. Prior to joining Noetica, she ran an international customer services department and training team.

She continues here in a support environment as Helpdesk Administrator, logging and prioritising customer enquiries and allocating engineers to investigate problems. Wendy also organises installations, upgrades and migrations, acting as the primary contact point for the Synthesys customer base.


 

 

 


 


Melanie Whittaker - Office Manager

Mel is the face and voice of Noetica. She is responsible for all office administration and is the most likely voice that you will hear when you get in touch with us.

Prior to joining Noetica in 2007, Mel worked in the hospitality industry in her native Australia. She has been involved in sales and marketing for large hotel chains such as Conrad Jupiters Casinos and Outrigger Hotels & Resorts.

Her interests range from travelling to a variety of adventure sports.

 
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