Synthesys.NET™ call scripting is now fully compatible with
Microsoft Internet Explorer 10.
Music on Hold is now available on the
Synthesys™ Voice inbound platform on a "per campaign" (DDI)
Synthesys.NET™ call scripting now provides a
"multi-tabbed" HTML viewer (agent "prompt")
component which allows data to be displayed in separate "tabs" that
can flick between.
Synthesys™ (both Classic and .NET) now provide the ability to
run post-call CSAT surveys on the Avaya
The Synthesys™ predictive dialler platform (hard dialler only)
can now divert all answer machine detected (AMD) calls
automatically to Synthesys™ IVR and prompt for a DTMF tone. If such
tone is detected, the call is classified as a "False
Positive" and transferred to an agent and/or simply
discarded from the list to avoid further calls to that number.
Although not ideal, this provides a way of using AMD with relative