now comes with brand new browser based Live Monitor
widgets. Some of the richness of the Live Monitor real
time information which users of Synthesys™
have been enjoying for years is now available in bite size chunks
as web parts in the Synthesys.NET™
portal (or indeed any other web page). Please ask for more
Also on the Live Monitoring front, the Synthesys™voice platform (ACD)
now provides a brand new web service which will
allow Synthesys™ users to design their own wallboards, mobile apps
and supervisor displays with current call traffic and agent
utilisation data, under their own UI design and branding.
interaction studio now provides the facility to filter the
visibility of webflows (call scripts) in
accordance to team assignment, this means for example that
different departments cannot see or edit each other's webflows and
it is a very useful for distributed call centres which share a
single installation of Synthesys.NET.
now supports copy/paste functionality for
There is a new global setting in Synthesys™ which can
alter the default behaviour of "Hold" by allowing
a new mode that will only hold the voice and not the call script.