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03 January 2013
By: Steven Brooks
In his latest novel The Lost Symbol, Dan Brown popularises the concept of noetic science, simply defined as the study of things that we know and we don't know why we know them. Noetica have been applying these ideas to contact centre technology since 1997.
By treating customer interactions as dynamic business processes designed by you and ingeniously exchanging information with all your existing systems, Noetica's software provides agents with all the knowledge they need precisely when they need it. This makes customers happy and agents more productive.
Achieving the seemingly impossible and allowing contact centre
agents to know things that they never had to learn, saves money by
reducing training and shortening calls.