Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems

Noetica is proud to announce that it has attained its – ISO 27001:2022 certification (Certificate number: 436982024). The company’s Management System has been assessed and approved by Citation ISO Certification Ltd. The scope of Noetica’s accredited Management System applies to the provision, design, development, delivery, and ongoing support of customer contact systems, including software licences, […]

Noetica Waves the Flag for British Contact Centre Technology

Noetica – A British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution. The global award was presented in Lisbon, Portugal, by the Global Association for Contact Center & Customer Engagement Best Practices – ContactCenterWorld. Noetica was only one of […]

Sterling Insurance: Transforming outbound dialling

Sterling Insurance is a company that offers a wide range of services, from brokerage to help people find the right policy and price for their car and van insurance, through to its Goodwood Classic Solutions that provides insurance to owners of classic cars. Meanwhile, Just Kampers Insurance has been providing specialist campervan insurance for over […]

MPL Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio

Established in 1994, MPL Contact is one of the UK’s leading providers of outsourced contact centre solutions with an impressive and diverse client list that includes Westminster Collections, Page One Communications and OpenRent. From contact centres in Nottingham and Belfast, the company provides its clients and their customers consistent high-quality service delivery, whether it’s completely […]

U.S. Medical Organisation Improves Patient Appointment Process

Noetica, developing software products for the global contact centre market, today announced that a medical organisation in the U.S. has deployed its SmartBound™ solution. Taking advantage of its unattended dialling capabilities the organisation has improved the productivity of its contact centre agents, whilst delivering a better customer experience to its to patients, by automating the […]

Noetica Once Again a Contact Centre Experience For the UK National Innovation Awards

Noetica – A British company, developing software products for the global contact centre market, today announced that it is a finalist for the prestigious UK National Innovation Awards 2023 in the Contact Centre Experience category. This year the company has been shortlisted for its development of a new technology that enables contact centres to be […]