Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021
LONDON, 18th OCTOBER 2021 – Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. The event takes place at ExCel […]
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand
LONDON, 12th OCTOBER 2021 – Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership. With this agreement, Odigo will have a complete outbound offering integrating several important internationally patented technologies […]
Mitel’s Strong Partnership With Noetica Delivers Major Wins In 2020
Mitel’s contact centre technology portfolio is one of the most comprehensive and adaptable offerings in this highly competitive market. This completeness of vision includes the ability to deliver anything from public, private or hybrid cloud solutions to specialist features provided via a best of breed approach through partnerships with some of the most innovative technology […]
Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and Flexibly On Demand to Contact Centre Operations of all Sizes 11th November 2020
LONDON & DURHAM, 11th NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations […]
Noetica Wins Contact Center World Gold Medal Award 2020 for Best Technology Innovation.
LONDON & DURHAM, 2nd NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it has been awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Centre Technology Innovation in 2020. Now its 15th year, the awards for the global contact centre industry […]
Contact Solutions Implements the New Noetica SABRE™ Skills and Ability Based Routing Engine to Boost Contact Centre and Agent Performance
Noetica – A British company, developing software products for the global contact centre market, today announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected […]
Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa as well as New Projects in the US and Greece
Noetica – A British company, developing software products for the global contact centre market, today announced that its solutions have been deployed at six organisations in UK, Ireland and South Africa, since the start of lockdown in March. The company has also secured major projects in the US and Greece that will be rolled out during […]
Noetica presents at the latest Xdroid Partner Event – Watch the Recording
Having successfully completed and deployed a native integration with the Xdroid Artificial Intelligence Real Time Voice Analytics platform, Noetica was invited to present at the last Xdroid Partners Event that has taken place via the web link at the beginning of April 2020. Here is a recording of the presentation that Danny Singer, Noetica’s CEO […]
The tech solution that enabled 90% of staff to work from home. An interview with Giles Cook, ResQ’s CTO
Read on to discover how they did it and why it was crucial to do so in record time. Giles, we’re extremely impressed that you managed to enable almost 1,000 workers to work from home so quickly! Please can you give us a brief summary of your homeworking solution?The ResQ homeworking solution makes use of […]
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic
Agents are Logging On and Taking Calls in Exactly the Same Way they Do in the Contact Centre LONDON & DURHAM, 3rd APRIL 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it is working with Contact Solutions Limited, to enable agents to work from […]
