COVID-19 STATEMENT

Dear Customers, Partners and Friends, I hope this message finds you safe and well. In these unprecedented times, I would like to share with you the measures Noetica has taken in order to guarantee it continues to transact business as usual in the delivery of our services to you, at a time when many contact centres […]

Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System

Real-Time Artificial Intelligence-Powered Technology Enables the Use of Answering Machine Detection by Eradicating Silent Calls LONDON & DURHAM, 9th MARCH 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated […]

Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at Call & Contact Centre Expo 2020

SABRE™ Ensures Inbound and Outbound Calls are Handled By Best Performing Agents on the Day Based on Call Type, Skillset, Ability and Performance LONDON & DURHAM, 17th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it will focus on the power of real-time insights […]

Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions

Drive Quality, Improve Customer Engagement, Increase Sales, Strengthen Compliance and Deliver Better Agent Training LONDON & DURHAM, 10th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it has partnered with Xdroid to integrate its machine learning and artificial intelligence (AI) powered real-time voice analytics, […]

Noetica to Showcase Patented Contact Centre Solutions at Mitel Next 2020 in Dallas, TX

Mitel Solutions Alliance Platinum Preferred Partner to also Provide Exclusive Preview of New SABRE™ Skills & Ability Base Routing Engine LONDON & DURHAM, 4th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it will be sponsoring Mitel Next 2020, which this year takes place on 12th […]

Contact Centre Software Company, Noetica Sees Growth Of 25%

Noetica Grows by 25% in One-Year as the Contact Centre Software Company as it exands Customer Base Across UK, Africa and North America Noetica, a British company, developing software products for the global contact centre market, today announced that new customer acquisitions in the UK, Africa and North America has resulted in the company increasing […]

Noetica Granted U.S. Patent for Live Person Detection (LPD™) in an Automated Calling System

LONDON & DURHAM, 18th MARCH 2019 – Noetica today announced that it has been granted a U.S. Patent (US 10,277,740 B2) for Live Person Detection in an Automated Calling System. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to guarantee a contact center can accurately detect answering machines of all type while never making a single […]

Eight contact centres in the UK, US and South Africa replace enterprise PBX with the Noetica Voice Platform integrated with the Synthesys™ productivity suite

Noetica has revealed that over the last quarter it added eight new customers who have implemented their Synthesys™ productivity suite, SmartBound™ dialler solution and the cost effective Noetica Voice Platform (NVP™) telephony suite. The contact centres in the UK, US and South Africa, range in size from 20 seats up to 400 seats and operate […]