U.S. Medical Organisation Improves Patient Appointment Process
Noetica, developing software products for the global contact centre market, today announced that a medical organisation in the U.S. has deployed its SmartBound™ solution. Taking advantage of its unattended dialling capabilities the organisation has improved the productivity of its contact centre agents, whilst delivering a better customer experience to its to patients, by automating the […]
Noetica Once Again a Contact Centre Experience For the UK National Innovation Awards
Noetica – A British company, developing software products for the global contact centre market, today announced that it is a finalist for the prestigious UK National Innovation Awards 2023 in the Contact Centre Experience category. This year the company has been shortlisted for its development of a new technology that enables contact centres to be […]
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023
LONDON, 9th MARCH 2023 – Noetica – A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning technology, to streamline their contact centre operations, improve productivity, and increase sales […]
LAVG using Noetica’s fully integrated outbound dialling solution to improve the debt recovery process
LAVG is a bailiff and debt collection organization in the Netherlands. LAVG has implemented the Noetica Voice Platform™ (NVP™), and advanced dialler including the internationally patented Live Person Detection (LPD™) solutions at its contact centre. “LAVG is one of a growing number of specialist debt recovery companies around the world that has chosen to optimise its […]
Noetica to Preview Next Generation Contact Centre Technology
Noetica – A British company, developing software products for the global contact centre market, will provide visitors to the Call & Contact Centre Expo with a preview of its forthcoming next generation platform. The company will also be celebrating its 25th anniversary (on Stand CC-L45) when the event takes place on 22nd and 23rd November […]
MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations
Noetica – A British company, developing software products for the global contact centre market, today announced that Italy-based MeTMi has deployed the latest version of its advanced call scripting, agent guidance and intelligent desktop solution – Synthesys™ – for its Voice & Web business unit. Established over 30-years ago, MeTMi’s Voice & Web provides multi-language customer […]
Noetica’s low code vision comes of age
Sometimes ideas emerge long before their time. The first electric car was launched by William Morrison around 1890. More than 100 years before the first electronic computer was built, Charles Babbage (pictured) designed the programmable general-purpose computer in 1837. Known as the analytical engine, the computer was complete with arithmetical unit, control flow loops and […]
Would You Keep Harry Kane in Your Team? Call Centres Need to Manage Form Too
Ask anyone with an interest in football to name the best forwards in the Premier League and the chances are most will include Harry Kane. He has been a phenomenal goal scorer for Tottenham and England but so far this season (at the time of writing) his league tally is a single goal. So, do […]
Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021
LONDON, 18th OCTOBER 2021 – Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. The event takes place at ExCel […]
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand
LONDON, 12th OCTOBER 2021 – Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership. With this agreement, Odigo will have a complete outbound offering integrating several important internationally patented technologies […]
