Sterling Insurance: Transforming outbound dialling
Sterling Insurance is a company that offers a wide range of services, from brokerage to help people find the right policy and price for their car and van insurance, through to its Goodwood Classic Solutions that provides insurance to owners of classic cars. Meanwhile, Just Kampers Insurance has been providing specialist campervan insurance for over […]
MPL Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio
Established in 1994, MPL Contact is one of the UK’s leading providers of outsourced contact centre solutions with an impressive and diverse client list that includes Westminster Collections, Page One Communications and OpenRent. From contact centres in Nottingham and Belfast, the company provides its clients and their customers consistent high-quality service delivery, whether it’s completely […]
Noetica Wins Best Technology Innovation Award for New Outbound Targeting
ContactCenterWorld Gold Medal Winner and Ranked #1 Annual Global Top Ranking Performers Awards
Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance
Noetica has announced a new partnership with the AI-enabled agent performance platform, MyQualityTeam, to empower contact centres to close skills gaps and optimise agent performance and productivity.
Noetica Finalist for ContactCenterWorld 18th Annual Global Top Ranking Performers Awards
Noetica today announced that it has been selected as a finalist for the ContactCenterWorld 18th Annual Global Top Ranking Performers Awards.
OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology
Noetica, today announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management is improving how OneFamily agents engage with families in the UK.
U.S. Medical Organisation Improves Patient Appointment Process
Noetica, developing software products for the global contact centre market, today announced that a medical organisation in the U.S. has deployed its SmartBound™ solution. Taking advantage of its unattended dialling capabilities the organisation has improved the productivity of its contact centre agents, whilst delivering a better customer experience to its to patients, by automating the […]
Noetica Once Again a Contact Centre Experience For the UK National Innovation Awards
Noetica – A British company, developing software products for the global contact centre market, today announced that it is a finalist for the prestigious UK National Innovation Awards 2023 in the Contact Centre Experience category. This year the company has been shortlisted for its development of a new technology that enables contact centres to be […]
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023
LONDON, 9th MARCH 2023 – Noetica – A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning technology, to streamline their contact centre operations, improve productivity, and increase sales […]
LAVG using Noetica’s fully integrated outbound dialling solution to improve the debt recovery process
LAVG is a bailiff and debt collection organization in the Netherlands. LAVG has implemented the Noetica Voice Platform™ (NVP™), and advanced dialler including the internationally patented Live Person Detection (LPD™) solutions at its contact centre. “LAVG is one of a growing number of specialist debt recovery companies around the world that has chosen to optimise its […]
