Noetica to Preview Next Generation Contact Centre Technology

Noetica – A British company, developing software products for the global contact centre market, will provide visitors to the Call & Contact Centre Expo with a preview of its forthcoming next generation platform. The company will also be celebrating its 25th anniversary (on Stand CC-L45) when the event takes place on 22nd and 23rd November […]

MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations

Noetica – A British company, developing software products for the global contact centre market, today announced that Italy-based MeTMi has deployed the latest version of its advanced call scripting, agent guidance and intelligent desktop solution – Synthesys™ – for its Voice & Web business unit. Established over 30-years ago, MeTMi’s Voice & Web provides multi-language customer […]

Noetica’s low code vision comes of age

Sometimes ideas emerge long before their time. The first electric car was launched by William Morrison around 1890. More than 100 years before the first electronic computer was built, Charles Babbage (pictured) designed the programmable general-purpose computer in 1837. Known as the analytical engine, the computer was complete with arithmetical unit, control flow loops and […]

Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021

LONDON, 18th OCTOBER 2021 – Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. The event takes place at ExCel […]

Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand

LONDON, 12th OCTOBER 2021 – Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership. With this agreement, Odigo will have a complete outbound offering integrating several important internationally patented technologies […]

Mitel’s Strong Partnership With Noetica Delivers Major Wins In 2020

Mitel’s contact centre technology portfolio is one of the most comprehensive and adaptable offerings in this highly competitive market. This completeness of vision includes the ability to deliver anything from public, private or hybrid cloud solutions to specialist features provided via a best of breed approach through partnerships with some of the most innovative technology […]

Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and Flexibly On Demand to Contact Centre Operations of all Sizes 11th November 2020

LONDON & DURHAM, 11th NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations […]

Noetica Wins Contact Center World Gold Medal Award 2020 for Best Technology Innovation.

LONDON & DURHAM, 2nd NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it has been awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Centre Technology Innovation in 2020.  Now its 15th year, the awards for the global contact centre industry […]

Contact Solutions Implements the New Noetica SABRE™ Skills and Ability Based Routing Engine to Boost Contact Centre and Agent Performance

Noetica – A British company, developing software products for the global contact centre market, today announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected […]