Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and Flexibly On Demand to Contact Centre Operations of all Sizes 11th November 2020

LONDON & DURHAM, 11th NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations […]

Noetica Wins Contact Center World Gold Medal Award 2020 for Best Technology Innovation.

LONDON & DURHAM, 2nd NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it has been awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Centre Technology Innovation in 2020.  Now its 15th year, the awards for the global contact centre industry […]

Contact Solutions Implements the New Noetica SABRE™ Skills and Ability Based Routing Engine to Boost Contact Centre and Agent Performance

Noetica – A British company, developing software products for the global contact centre market, today announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected […]

Noetica presents at the latest Xdroid Partner Event – Watch the Recording

Having successfully completed and deployed a native integration with the Xdroid Artificial Intelligence Real Time Voice Analytics platform, Noetica was invited to present at the last Xdroid Partners Event that has taken place via the web link at the beginning of April 2020. Here is a recording of the presentation that Danny Singer, Noetica’s CEO […]

COVID-19 STATEMENT

Dear Customers, Partners and Friends, I hope this message finds you safe and well. In these unprecedented times, I would like to share with you the measures Noetica has taken in order to guarantee it continues to transact business as usual in the delivery of our services to you, at a time when many contact centres […]

Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System

Real-Time Artificial Intelligence-Powered Technology Enables the Use of Answering Machine Detection by Eradicating Silent Calls LONDON & DURHAM, 9th MARCH 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated […]