Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System

Real-Time Artificial Intelligence-Powered Technology Enables the Use of Answering Machine Detection by Eradicating Silent Calls LONDON & DURHAM, 9th MARCH 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated […]

Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at Call & Contact Centre Expo 2020

SABRE™ Ensures Inbound and Outbound Calls are Handled By Best Performing Agents on the Day Based on Call Type, Skillset, Ability and Performance LONDON & DURHAM, 17th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it will focus on the power of real-time insights […]

Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions

Drive Quality, Improve Customer Engagement, Increase Sales, Strengthen Compliance and Deliver Better Agent Training LONDON & DURHAM, 10th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it has partnered with Xdroid to integrate its machine learning and artificial intelligence (AI) powered real-time voice analytics, […]

Noetica to Showcase Patented Contact Centre Solutions at Mitel Next 2020 in Dallas, TX

Mitel Solutions Alliance Platinum Preferred Partner to also Provide Exclusive Preview of New SABRE™ Skills & Ability Base Routing Engine LONDON & DURHAM, 4th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it will be sponsoring Mitel Next 2020, which this year takes place on 12th […]

Contact Centre Software Company, Noetica Sees Growth Of 25%

Noetica Grows by 25% in One-Year as the Contact Centre Software Company as it exands Customer Base Across UK, Africa and North America Noetica, a British company, developing software products for the global contact centre market, today announced that new customer acquisitions in the UK, Africa and North America has resulted in the company increasing […]

Noetica Granted U.S. Patent for Live Person Detection (LPD™) in an Automated Calling System

LONDON & DURHAM, 18th MARCH 2019 – Noetica today announced that it has been granted a U.S. Patent (US 10,277,740 B2) for Live Person Detection in an Automated Calling System. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to guarantee a contact center can accurately detect answering machines of all type while never making a single […]

Eight contact centres in the UK, US and South Africa replace enterprise PBX with the Noetica Voice Platform integrated with the Synthesys™ productivity suite

Noetica has revealed that over the last quarter it added eight new customers who have implemented their Synthesys™ productivity suite, SmartBound™ dialler solution and the cost effective Noetica Voice Platform (NVP™) telephony suite. The contact centres in the UK, US and South Africa, range in size from 20 seats up to 400 seats and operate […]