Dear Customers, Partners and Friends, I hope this message finds you safe and well.
In these unprecedented times, I would like to share with you the measures Noetica has taken in order to guarantee it continues to transact business as usual in the delivery of our services to you, at a time when many contact centres and customer service operations are under immense pressure.
The health and wellbeing of the Noetica team and its customers is paramount, so recently we postponed all non-essential travel and initiated a social distancing and working from home policy for our employees working in our London and Durham offices as well as those that are home based. In preparation, we ensured infrastructure, robust processes and resources were firmly in place, so that our management, client services, development and support teams can continue to operate without any disruption to you or your business.
In tandem we have reached out to our global client base to offer help with their rapid journey to a remote working model. We are already assisting some of them to deliver home working solutions now and in the coming days and weeks. We remain positive and will continue to achieve great things together.
You can contact us in the same way that you have always done, and we are here to support you in delivering a great service
to your customers.
As always, the Noetica team is ready and available to assist you.
Thank you for reading this message and I wish you, your family & friends the best of health.
Managing Director of Noetica
Contact Center World Interview on COVID-19 solutions
Danny Singer talks to Raj Wadhani of Contact Center World about the implications of COVID-19
for the contact centre industry and Noetica's solutions to the crisis. View the video here
What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
AN INTEGRATED SOLUTION
View our videos below to find out more
Having successfully completed and deployed a native integration with the Xdroid Artificial Intelligence Real Time Voice Analytics platform, Noetica was invited to present at the last Xdroid Partners Event that has taken place via the web link at the beginning of April 2020. Here is a recording of the presentation that Danny Singer, Noetica’s CEO delivered at the event.
Danny Singer talks to Raj Wadhani of Contact Center World about the implications of COVID-19 for the contact centre industry and Noetica's solutions to the crisis.