What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
Drive Quality, Improve Customer Engagement, Increase Sales, Strengthen Compliance and Deliver Better Agent Training.
Mitel Solutions Alliance Platinum Preferred Partner to also Provide Exclusive. Preview of New SABRE™ Skills & Ability Base Routing Engine.
Noetica Grows by 25% in One-Year as the Contact Centre Software Company as it exands Customer Base Across UK, Africa and North America. Noetica, a British company, developing software products for the global contact centre market, today announced that new customer acquisitions in the UK, Africa and North America has resulted in the company increasing revenues by 25% in the past 12 months.
The new Noetica Telephony & Dialler Software Development Kit (SDK) provides a modern web services collection of methods and events that allows any user application to integrate to Noetica’s Voice Platform (NVP™) and SmartBound™ dialler technology without having to sacrifice any real estate on the call centre agents’ screens.
The SDK opens the way for integrators to take full advantage of Noetica's telephony and dialler technologies without sacrificing any agent screen real estate by integrating this functionality directly into their user interfaces.