SYNTHESYS™ : Customer Interaction Management from NOETICA
Latest News
♦ Synthesys.NET™ Version 2.2 is available on general release from January 14th (2008). The new version boasts many new features and improvements.
♦ On February 19th, 2008 Noetica celebrated 11 years at the leading edge of the contact centre industry. More...
♦ London-based Call Centre Outsourcer RSVP who only employs Equity registered actors as agents purchases further licenses of the Noetica SYNTHESYSTM software framework and its Script-Aware Predictive Dialler for implementation across their entire call centre. More...
♦ Noetica announces its participation at Customer Contact - Europe 2008, A Frost & Sullivan Executive MindXchange on November 9-11 in Barcelona, Spain.
For a full list go to the News Archive.
Noetica is a software development company specialising in Agile Customer Interaction Management (CIM) solutions for contact centres.
The Noetica product range (SYNTHESYS™) provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface.
Non-technical staff can map processes and tailor screens for each interaction step within minutes and without any downtime.
SYNTHESYS™ includes:
-
Unique visual environment for the creation of complex agent applications.
-
Unified Agent Front End eliminating the use of multiple applications on the desktop.
-
A high performance Dialler (predictive, progressive, preview) with unique patented technology and voice recording.
-
CTI interfaces to over 40 different PBX platforms.
-
A lightweight built in CRM system and interfaces to most leading CRM systems.
-
Inbound email processing tools seamlessly integrated with the voice channel.
-
Broadcast/bulk email and SMS campaign management.
-
Agent/campaign performance monitoring tools
- and much, much more...
|
Business Process
Management
|
Unified Agent
Front End
|
Script Aware
Predictive Dialer
|
Service Despatch
|
|
Build your own Customer Interaction Management Solution without programming exactly along your Business Processes. More...
|
Have one single Agent Front End while other systems are running behind the scenes. Adapt your Agent User Interface quickly and easily without any programming. More...
|
Limit your Silent Call Rate to a guaranteed maximum in compliance with industry regulations without compromising your dialling performance (UK Patent: GB2385487). More...
|
Manage the dispatching of field personnel, complex escalation procedures or a significant amount of follow up resulting from multiple customer interactions. More...
|
|