Call Centre Technology by Noetica 
Latest News
NEW WHITE PAPER: Analysis and Advice regarding the use of Answer Machine Detection in light of the latest Statement of Policy from OFCOM. Download here...
♦ How wikis can bring more automation to contact centres. More...
♦ Noetica Delivers Improved Agent Productivity With Launch Of SYNTHESYS™ Version 4.1. including integrated agent, operational and campaign reporting, Agent Call Diary, real-time performance metric tracking via an Agent Dashboard and the ability to control third party applications from within the agent front end. More...
♦ Noetica's new Advanced Call Monitoring enables contact centre supervisors and team leaders to remotely listen to and monitor any individual, type or group of outbound calls, reducing training times and improving service quality. More...
For a full list go to the News Archive.
For our call centre software case studies go to Noetica In Depth.
Noetica is a software development company specialising in Agile Customer Interaction Management solutions for the call centre.
Our Call Centre Technology SYNTHESYS™ provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface.
Non-technical staff can deliver complete process mapping and tailor screens for each interaction step within minutes and without any downtime. This includes intelligent Call Centre Scripting Software.
Take a quick product tour now, order a brochure, send a Web Demo request or get in touch with us for more information.
SYNTHESYS™ includes:
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Unique visual environment for the creation of complex agent applications.
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A high performance Dialer (predictive, progressive, preview) with unique patented technology and voice recording.
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CTI interfaces to over 40 different PBX platforms.
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A lightweight built in CRM Software and interfaces to most leading CRM systems.
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Inbound email processing tools seamlessly integrated with the voice channel.
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Broadcast/bulk email and SMS campaign management.
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Agent/campaign performance monitoring tools
- and much, much more...
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Business Process
Management
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Unified Agent
Front End
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Script Aware
Predictive Dialer
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Service Despatch
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Build your own Customer Interaction Management Solution (CIM) without programming exactly along your Business Processes. More...
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Have one single Agent Front End while other systems are running behind the scenes. Adapt your Agent User Interface quickly and easily without any programming. More...
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Limit your Silent Call Rate to a guaranteed maximum in compliance with industry regulations without compromising your dialling performance (UK Patent: GB2385487). More...
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Manage the dispatching of field personnel, call handling, complex escalation procedures or a significant amount of follow up resulting from multiple customer interactions. More...
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Order Brochure
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