HELLO AND WELCOME TO NOETICA

What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.

To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place. 

LEARN MORE ABOUT US

OUR SOLUTIONS

By combining the rich functionality of our comprehensive agent productivity tools (Synthesys™), patented outbound technology (SmartBound™) and complete voice platform (NVP™) we are able to provide tailored solutions to suit any contact centre across industries.

shadowshadow

OUR NEWS & ARTICLES

VIDEO - Interesting new statistics about the current state of the outbound industry in the UK 
12 December 2017

Noetica is proud to sponsor the Outbound, Call Blending & Proactive Customer Service chapter of the recently released UK Contact Centre Decision Maker's Guide 2017-18. The guide contains some fascinating new figures regarding the evolution of the outbound dialling market in the UK. In this short video, Danny SInger examines some of the more interesting findings in the guide.

READ MORE

NEWS - Noetica launches contact centre focused Voice Platform
11 October 2016

We have today launched the Noetica Voice Platform (NVP™), delivering ACD, IVR, voice recording, quality management and billing, in a telephony solution built purely for the use of contact centres. NVP™ is a new platform which can be deployed either on premise or in the cloud, that frees contact centres from the requirement of an enterprise PBX and radically cuts the cost of inbound, outbound and blended telephony...

READ MORE

VIDEO - How to Use Predictive Dialling When There are No Safe Abandon Rates
10 August 2017

Earlier this year (1st March) new Ofcom rules for diallers came in to place, removing what has been long regarded as the safe harbour of 3% abandoned calls. This percentage has not been replaced and it has consequently created a lot of confusion in the market. Taking a purely legal approach to this issue, there is no safe abandon rate. However, Founder & CEO of Noetica, Danny Singer explains that there is another option - predictive dialling without making abandoned calls. 

READ MORE

ARTICLE - Predictive Diallers and the Philosopher’s Stone
07 July 2017

Ask any expert and they will invariably tell you that the third absolute and inevitable certainty after death & taxes is that predictive diallers will generate abandoned calls. Indeed, they will explain that the very nature of the probabilistic algorithms which form the foundation of any predictive dialler is such that it cannot guarantee a free agent...

READ MORE

client_logosclient_logos