Contact Centre Technology from Noetica

What's more, you don't need to be a technical genius to use it all. It is easy to set up, and easy to understand. Within days, you will become an expert. Indeed, "knowing without learning" is not only the meaning of our company name, but also our ethos.

Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.

The underlying philosophy behind Synthesys™ revolves around the concept of a process. Each customer interaction needs to conform to a clearly defined business process. At the heart of Synthesys™ is a Visual Interaction Design environment that enables non-technical users to define and implement visually each business process in a rigorous yet flexible way, rapidly and without programming. These processes can be simple or complex, self contained or rely on a multitude of other systems that Synthesys™ taps into behind the scenes delivering a Unified Agent Desktop in a unique way.

Ultimately, Synthesys™ is there to deliver simplicity and consistency at the agent front end, regardless of the complexities that the existing IT infrastructure and the business rules may dictate. Synthesys™ supports the agile enterprise as rapid and frequent changes inevitably impact the way in which each business needs to interact with its customers.