SYNTHESYS™ : Customer Interaction Management from NOETICA

Latest News

♦ Synthesys.NET™ Version 2.2 is available on general release from January 14th (2008). The new version boasts many new features and improvements.

♦ On February 19th, 2008 Noetica celebrated 11 years at the leading edge of the contact centre industry. More...

♦ London-based Call Centre Outsourcer RSVP who only employs Equity registered actors as agents purchases further licenses of the Noetica SYNTHESYS^TMsoftware framework and its Script-Aware Predictive Dialler for implementation across their entire call centre. More...

♦ Noetica announces its participation at Customer Contact - Europe 2008, A Frost & Sullivan Executive MindXchange on November 9-11 in Barcelona, Spain.

For a full list go to the News Archive.

Noetica is a software development company specialising in Agile Customer Interaction Management (CIM) solutions for contact centres.

The Noetica product range (SYNTHESYS™) provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface.

Non-technical staff can map processes and tailor screens for each interaction step within minutes and without any downtime.

SYNTHESYS™ includes:

Unique visual environment for the creation of complex agent applications.
Unified Agent Front End eliminating the use of multiple applications on the desktop.
A high performance Dialler (predictive, progressive, preview) with unique patented technology and voice recording.
CTI interfaces to over 40 different PBX platforms.
A lightweight built in CRM system and interfaces to most leading CRM systems.
Inbound email processing tools seamlessly integrated with the voice channel.
Broadcast/bulk email and SMS campaign management.
Agent/campaign performance monitoring tools

- and much, much more...

Business Process Management	Unified Agent Front End	Script Aware Predictive Dialer	Service Despatch
Build your own Customer Interaction Management Solution without programming exactly along your Business Processes. More...	Have one single Agent Front End while other systems are running behind the scenes. Adapt your Agent User Interface quickly and easily without any programming. More...	Limit your Silent Call Rate to a guaranteed maximum in compliance with industry regulations without compromising your dialling performance (UK Patent: GB2385487). More...	Manage the dispatching of field personnel, complex escalation procedures or a significant amount of follow up resulting from multiple customer interactions. More...

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