LATEST NEWS

The latest news, articles, events & views from Noetica’s headquarters.

Noetica to Preview Next Generation Contact Centre Technology

September 26, 2022

Noetica – A British company, developing software products for the global contact centre market, will provide visitors to the Call & Contact Centre Expo with a preview of its forthcoming next generation platform. The company will also be celebrating its 25th anniversary (on Stand CC-L45) when the event takes place on 22nd and 23rd November 2022, at ExCeL in London. The Call & Contact Centre Expo has…

MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations

September 1, 2022

Noetica – A British company, developing software products for the global contact centre market, today announced that Italy-based MeTMi has deployed the latest version of its advanced call scripting, agent guidance and intelligent desktop solution – Synthesys™ – for its Voice & Web business unit. Established over 30-years ago, MeTMi’s Voice & Web provides multi-language customer service and support on behalf of its clients, from four sites located…

Noetica’s low code vision comes of age

January 14, 2022

Sometimes ideas emerge long before their time. The first electric car was launched by William Morrison around 1890. More than 100 years before the first electronic computer was built, Charles Babbage (pictured) designed the programmable general-purpose computer in 1837. Known as the analytical engine, the computer was complete with arithmetical unit, control flow loops and memory. Nobody has yet been able to fathom precisely why some of…

Would You Keep Harry Kane in Your Team? Call Centres Need to Manage Form Too

December 20, 2021

Ask anyone with an interest in football to name the best forwards in the Premier League and the chances are most will include Harry Kane. He has been a phenomenal goal scorer for Tottenham and England but so far this season (at the time of writing) his league tally is a single goal. So, do you play him for the full 90 minutes regardless, leave him on…

Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021

October 18, 2021

LONDON, 18th OCTOBER 2021 – Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. The event takes place at ExCel in London on 16th and 17th November 2021. SABRE™ is Noetica’s new…

Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand

October 12, 2021

LONDON, 12th OCTOBER 2021 – Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership. With this agreement, Odigo will have a complete outbound offering integrating several important internationally patented technologies to deliver a seamless, blended experience to contact centre agents and administrators….

Mitel’s Strong Partnership With Noetica Delivers Major Wins In 2020

January 21, 2021

Mitel’s contact centre technology portfolio is one of the most comprehensive and adaptable offerings in this highly competitive market. This completeness of vision includes the ability to deliver anything from public, private or hybrid cloud solutions to specialist features provided via a best of breed approach through partnerships with some of the most innovative technology providers in the contact centre space. One of these partnerships is in…

Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and Flexibly On Demand to Contact Centre Operations of all Sizes 11th November 2020

November 11, 2020

LONDON & DURHAM, 11th NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations of all sizes. Built from the ground up and incorporating a range…

Noetica Wins Contact Center World Gold Medal Award 2020 for Best Technology Innovation.

October 30, 2020

LONDON & DURHAM, 2nd NOVEMBER 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it has been awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Centre Technology Innovation in 2020.  Now its 15th year, the awards for the global contact centre industry attracts over 1600 entrants from more than 50 nations and is regarded…

Contact Solutions Implements the New Noetica SABRE™ Skills and Ability Based Routing Engine to Boost Contact Centre and Agent Performance

October 16, 2020

Noetica – A British company, developing software products for the global contact centre market, today announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected to customers based on their skills and proven ability, to achieve the…

Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa as well as New Projects in the US and Greece

July 21, 2020

Noetica – A British company, developing software products for the global contact centre market, today announced that its solutions have been deployed at six organisations in UK, Ireland and South Africa, since the start of lockdown in March. The company has also secured major projects in the US and Greece that will be rolled out during the summer.  The new projects won in the first six months of …

Noetica presents at the latest Xdroid Partner Event – Watch the Recording

April 21, 2020

Having successfully completed and deployed a native integration with the Xdroid Artificial Intelligence Real Time Voice Analytics platform, Noetica was invited to present at the last Xdroid Partners Event that has taken place via the web link at the beginning of April 2020. Here is a recording of the presentation that Danny Singer, Noetica’s CEO delivered at the event….

The tech solution that enabled 90% of staff to work from home. An interview with Giles Cook, ResQ’s CTO

April 16, 2020

Read on to discover how they did it and why it was crucial to do so in record time. Giles, we’re extremely impressed that you managed to enable almost 1,000 workers to work from home so quickly! Please can you give us a brief summary of your homeworking solution?The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by…

Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic

April 3, 2020

Agents are Logging On and Taking Calls in Exactly the Same Way they Do in the Contact Centre LONDON & DURHAM, 3rd APRIL 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it is working with Contact Solutions Limited, to enable agents to work from home during the COVID-19 pandemic.  The Swindon-based Insurance lead trading company has…

Noetica – Contact Center World Interview on COVID-19 solutions

April 2, 2020

Danny Singer talks to Raj Wadhani of Contact Center World about the implications of COVID-19 for the contact centre industry and Noetica’s solutions to the crisis….

COVID-19 STATEMENT

March 23, 2020

Dear Customers, Partners and Friends, I hope this message finds you safe and well. In these unprecedented times, I would like to share with you the measures Noetica has taken in order to guarantee it continues to transact business as usual in the delivery of our services to you, at a time when many contact centres and customer service operations are under immense pressure. The health and wellbeing…

Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System

March 9, 2020

Real-Time Artificial Intelligence-Powered Technology Enables the Use of Answering Machine Detection by Eradicating Silent Calls LONDON & DURHAM, 9th MARCH 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. The Live Person Detection (LPD™) solution uses real-time artificial intelligence…

Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at Call & Contact Centre Expo 2020

February 17, 2020

SABRE™ Ensures Inbound and Outbound Calls are Handled By Best Performing Agents on the Day Based on Call Type, Skillset, Ability and Performance LONDON & DURHAM, 17th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it will focus on the power of real-time insights at Call & Contact Centre Expo, with the launch of its dynamic…

Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions

February 10, 2020

Drive Quality, Improve Customer Engagement, Increase Sales, Strengthen Compliance and Deliver Better Agent Training LONDON & DURHAM, 10th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it has partnered with Xdroid to integrate its machine learning and artificial intelligence (AI) powered real-time voice analytics, with Noetica’s contact centre and telephony solution platform. The joint solution has…

Noetica to Showcase Patented Contact Centre Solutions at Mitel Next 2020 in Dallas, TX

February 4, 2020

Mitel Solutions Alliance Platinum Preferred Partner to also Provide Exclusive Preview of New SABRE™ Skills & Ability Base Routing Engine LONDON & DURHAM, 4th FEBRUARY 2020 – Noetica – A British company, developing software products for the global contact centre market, today announced that it will be sponsoring Mitel Next 2020, which this year takes place on 12th and 13th February in Dallas, Texas.  The  Mitel Solutions Alliance Platinum Preferred…

Contact Centre Software Company, Noetica Sees Growth Of 25%

December 18, 2019

Noetica Grows by 25% in One-Year as the Contact Centre Software Company as it exands Customer Base Across UK, Africa and North America Noetica, a British company, developing software products for the global contact centre market, today announced that new customer acquisitions in the UK, Africa and North America has resulted in the company increasing revenues by 25% in the past 12 months. The company has recorded…

Noetica Granted U.S. Patent for Live Person Detection (LPD™) in an Automated Calling System

May 15, 2019

LONDON & DURHAM, 18th MARCH 2019 – Noetica today announced that it has been granted a U.S. Patent (US 10,277,740 B2) for Live Person Detection in an Automated Calling System. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to guarantee a contact center can accurately detect answering machines of all type while never making a single silent call. LPD™ enables outbound contact centers to reap the many operational…

Noetica responds to growth in the North of England and Scotland by expanding Durham office and opening regional training centre

April 3, 2019

Noetica has responded to growing demand in the North of England and Scotland by doubling the size of its Durham office and opening a new regional training centre. Noetica’s Durham office houses an R&D team of senior software engineers as well as some of the company’s technical support, infrastructure and client services functions. The office supports a growing client-base of contact centres in the travel, insurance, telemarketing…

Eight contact centres in the UK, US and South Africa replace enterprise PBX with the Noetica Voice Platform integrated with the Synthesys™ productivity suite

April 3, 2019

Noetica has revealed that over the last quarter it added eight new customers who have implemented their Synthesys™ productivity suite, SmartBound™ dialler solution and the cost effective Noetica Voice Platform (NVP™) telephony suite. The contact centres in the UK, US and South Africa, range in size from 20 seats up to 400 seats and operate in the retail, insurance, debt collection, publishing and telemarketing sectors. The NVP™…