A dialler is a dialler. True? Not quite. Outbound dialler, or proactive customer contact has evolved considerably over the last few years. Following a sustained period of adverse publicity, ever tightening regulatory constraints (read more here) and diminishing returns from the more ruthless practices of aggressive cold calling, there has been a decline in the use of outbound diallers for such purposes.
This has led however to a quest for more sophisticated tools aimed at legitimate outbound dialler that can deliver the efficiencies associated with predictive dialling yet dissociate these activities from the less scrupulous operators in this industry.
There is a clear need for technologies that can enable legitimate users to proactively contact their customers without causing annoyance to the very people they wish to talk to. The Noetica outbound dialler technology is precisely this kind of tool. It is not just an outbound dialler but a complete outbound strategy management suite.
To achieve this, without compromising on dialler performance, we have developed a set of new and original outbound dialler technologies, under the SmartBound™ banner, which challenge the orthodoxies that have dominated the dialler industry for too long. SmartBound™ allows users to enjoy all the benefits of outbound dialling (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.
SmartBound™ allows users to enjoy all the benefits of outbound dialling without any of the associated risks…
SmartBound™ is Noetica’s patented outbound dialler technology with zero abandoned calls and Live Person Detection (LPD) with zero silent calls. Here are just a few of the new and innovative technologies within the SmartBound™ initiative:
This Noetica technology delivers high performance outbound dialling with 0% abandoned calls (ACR) by leveraging methods derived from call blending techniques in a new and original way.
SABRE™ (Skills & Ability Based Routing Engine) technology ensures Inbound and Outbound calls are handled by the best performing agents on the day based on call type, skillset, ability and performance.
Live Person Detection (LPD™) is a disruptive technology delivering safe and accurate detection of voicemail and most other answering machines with absolute zero silent calls and no initial silences. This typically results in average uplifts of around 40% in SPH (Success Per Hour). Noetica holds an international patent on this technology.