HELLO AND WELCOME TO
NOETICA

What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.

To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place. 

LEARN MORE ABOUT US

Contact Solutions Implements the New Noetica SABRE™ Skills and Ability  Based Routing Engine to Boost Contact Centre and Agent Performance
16 October 2020

Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected to customers based on their skills and proven ability, to achieve the best possible outcome on behalf of its clients. 

READ MORE

Noetica extends International Patent for Live Person Detection with Canadian Intellectual Property Office
17 August 2020

Noetica, a British company, developing software products for the global contact centre market, today announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office.

READ MORE

Noetica Enables Adrian Flux to Optimise Customer Call Handling with Human Process Automation and Predictive Dialling
7 August 2020

Adrian Flux is the UK's largest specialist insurance broker, providing motor, home and bike insurance for more than 40 years. Its team of experts specialise in providing cover ranging from classic and vintage cars through to kit and heavily modified sports cars. 

READ MORE

Noetica Announces Contact Centre Deployments
21 July 2020

Noetica, a British company, developing software products for the global contact centre market, today announced that its solutions have been deployed at six organisations in UK, Ireland and South Africa, since the start of lockdown in March. The company has also secured major projects in the US and Greece that will be rolled out during the summer.

READ MORE