HELLO AND WELCOME TO

NOETICA

What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.

To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place. 

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OUR SOLUTIONS

By combining the rich functionality of our comprehensive agent productivity tools (Synthesys™), patented outbound technology (SmartBound™) and complete voice platform (NVP™) we are able to provide tailored solutions to suit any contact centre across industries.

NEWS - Eight contact centres in the UK, US and South Africa replace enterprise PBX with the Noetica Voice Platform integrated with the Synthesys™ productivity suite
04 April 2019

Noetica has revealed that over the last quarter it added eight new customers who have implemented their Synthesys™ productivity suite, SmartBound™ dialler solution and the cost effective Noetica Voice Platform (NVP™) telephony suite. The contact centres in the UK, US and South Africa, range in size from 20 seats up to 400 seats and operate in the retail, insurance, debt collection, publishing and telemarketing sectors.

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NEWS - Noetica responds to growth in the North of England and Scotland by expanding Durham office and opening regional training centre
04 April 2019

Noetica has responded to growing demand in the North of England and Scotland by doubling the size of its Durham office and opening a new regional training centre.

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VIDEO - How to Use Predictive Dialling When There are No Safe Abandon Rates
10 August 2017

Earlier this year (1st March) new Ofcom rules for diallers came in to place, removing what has been long regarded as the safe harbour of 3% abandoned calls. This percentage has not been replaced and it has consequently created a lot of confusion in the market. Taking a purely legal approach to this issue, there is no safe abandon rate. However, Founder & CEO of Noetica, Danny Singer explains that there is another option - predictive dialling without making abandoned calls. 

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ARTICLE - Predictive Diallers and the Philosopher’s Stone
07 July 2017

Ask any expert and they will invariably tell you that the third absolute and inevitable certainty after death & taxes is that predictive diallers will generate abandoned calls. Indeed, they will explain that the very nature of the probabilistic algorithms which form the foundation of any predictive dialler is such that it cannot guarantee a free agent...

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