What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
User friendly contact centre
productivity suite aimed
at non-technical users.
Highly cost effective telephony
platform focused purely
on the contact centre.
Patented outbound technology
designed to promote responsible and
considerate yet super-efficient dialling.
Noetica’s low code vision comes of age
14th January 2021
Sometimes ideas emerge long before their time. The first electric car was launched by William Morrison around 1890. More than 100 years before the first electronic computer was built, Charles Babbage (pictured) designed the programmable general-purpose computer in 1837.
Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021
18th October 2021
Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. The event takes place at ExCel in London on 16th and 17th November 2021.
Would You Keep Harry Kane in Your Team? Call Centres Need to Manage Form Too
15th December 2021
Ask anyone with an interest in football to name the best forwards in the Premier League and the chances are most will include Harry Kane. He has been a phenomenal goal scorer for Tottenham and England but so far this season (at the time of writing) his league tally is a single goal. So, do you play him for the full 90 minutes regardless, leave him on the bench, or give him some minutes to improve his form?
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand
12th October 2021
Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership.
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