HELLO AND WELCOME TO
NOETICA

What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.

To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place. 

LEARN MORE ABOUT US

AN INTEGRATED SOLUTION

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View our videos below to find out more

SYNTHESYS

User friendly contact centre
productivity suite aimed
at non-technical users.

 

VOICE PLATFORM NVP

Highly cost effective telephony
platform focused purely
on the contact centre.

 

SMARTBOUND

Patented outbound technology designed to promote responsible and considerate yet super-efficient dialling.

 

Noetica Launches New Public Cloud Service for Contact Centres
11 November 2020

Noetica – A British company, developing software products for the global contact centre market, today announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform.

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Noetica Wins Contact Center World Gold Medal Award 2020 for Best Technology Innovation
30 October 2020

Noetica – A British company, developing software products for the global contact centre market, today announced that it has been awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Centre Technology Innovation in 2020.

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Contact Solutions Implements the New Noetica SABRE™ Skills and Ability  Based Routing Engine to Boost Contact Centre and Agent Performance
16 October 2020

Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected to customers based on their skills and proven ability, to achieve the best possible outcome on behalf of its clients. 

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Noetica extends International Patent for Live Person Detection with Canadian Intellectual Property Office
17 August 2020

Noetica, a British company, developing software products for the global contact centre market, today announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office.

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