What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
AN INTEGRATED SOLUTION
View our videos below to find out more
Noetica Announces Contact Centre Deployments
21 July 2020
Noetica, a British company, developing software products for the global contact centre market, today announced that its solutions have been deployed at six organisations in UK, Ireland and South Africa, since the start of lockdown in March. The company has also secured major projects in the US and Greece that will be rolled out during the summer.
Noetica COVID-19 Statement
23 March 2020
In these unprecedented times, I would like to share with you the measures Noetica has taken in order to guarantee it continues to transact business as usual in the delivery of our services to you, at a time when many contact centres and customer service operations are under immense pressure.
Having successfully completed and deployed a native integration with the Xdroid Artificial Intelligence Real Time Voice Analytics platform, Noetica was invited to present at the last Xdroid Partners Event that has taken place via the web link at the beginning of April 2020. Here is a recording of the presentation that Danny Singer, Noetica’s CEO delivered at the event.