What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
AN INTEGRATED SOLUTION
View our videos below to find out more
Contact Solutions Implements the New Noetica SABRE™ Skills and Ability Based Routing Engine to Boost Contact Centre and Agent Performance
16 October 2020
Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected to customers based on their skills and proven ability, to achieve the best possible outcome on behalf of its clients.
Noetica, a British company, developing software products for the global contact centre market, today announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office.
Adrian Flux is the UK's largest specialist insurance broker, providing motor, home and bike insurance for more than 40 years. Its team of experts specialise in providing cover ranging from classic and vintage cars through to kit and heavily modified sports cars.
Noetica Announces Contact Centre Deployments
21 July 2020
Noetica, a British company, developing software products for the global contact centre market, today announced that its solutions have been deployed at six organisations in UK, Ireland and South Africa, since the start of lockdown in March. The company has also secured major projects in the US and Greece that will be rolled out during the summer.