WELCOME TO NOETICA
Developer of an innovative predictive dialler technology for responsible predictive dialling
What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Our technology innovations breathe a new lease of life for Predictive Diallers. We are proud to be part of the evolutionary tale of Predictive Dialler and help a discipline that hasn’t stopped evolving since the day it was created! Noetica’s patented Predictive Dialler technology is not just a dialler but a complete outbound strategy management suite. It is fully TCPA and Ofcom compliant and enables more efficient use of agents’ time in contact centres and sales organisations.
Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
AN INTEGRATED SOLUTION
View our videos below to find out more
SYNTHESYS™
User friendly contact centre
productivity suite aimed
at non-technical users.
VOICE PLATFORM NVP™
Highly cost effective telephony
platform focused purely
on the contact centre.
SMARTBOUND™
Patented outbound technology
designed to promote responsible and
considerate yet super-efficient dialling.
Our Services
Inbound Dialler
Noetica’s own Voice Platform (NVP) provides a simpler and much more cost effective way of handling inbound telephony. It comes bundled and fully integrated with the rest of Synthesys™, complete with ACD, IVR, Voice Recording, Quality Monitoring and everything else a successful modern inbound contact centre may require.
Apart from voice, our software handles all other channels (email, SMS, chat, etc.) and because of the bundled underlying CRM layer, it can seamlessly shift between channels delivering an elegant omnichannel experience, straight out of the box.
Outbound Dialler
SmartBound™ is the Noetica predictive dialler patented technology which enables legitimate users to proactively contact their customers without causing annoyance to the very people they wish to talk to.
To achieve this, without compromising on dialler performance, we have developed a set of new and original technologies, under the SmartBound™ banner, which challenge the orthodoxies that have dominated the dialler industry for too long. SmartBound™ allows users to enjoy all the benefits of predictive dialling (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.
Integration
The Synthesys™ unique call scripting technology working in tandem with the Synthesys™ CRM module form the perfect backbone for an integrated intelligent agent desktop. However, integration can have many other aspects. For instance, at the data layer, regular import/export activities can automatically keep the Synthesys™ database in synch with many other data sources.
Integration can also work with third party systems such as banking, PCI compliance, geo-demographic web services and many others.
Voice
The Noetica Voice Platform (NVP) includes everything you will need to run your call centre. It is a software based PBX complete with ACD (Automated Call Distributor), IVR (Interactive Voice Response), Quality Monitoring, Voice Recording, Skills & Ability Based Routing, Billing, Reporting and much more.
The NVP is highly versatile and may be deployed anywhere. Whether on premise, in a private cloud or in the public cloud, the NVP will work equally well.
Innovation
We are constantly innovating and find ourselves at the cutting edge of our industry. When you buy a product from Noetica, you don’t just tick some boxes. You buy into a philosophy that aims to do things a little differently.
NEWS
MPL Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio
July 21, 2023
Established in 1994, MPL Contact is one of the UK’s leading providers of outsourced contact centre solutions with an impressive and diverse client list that includes Westminster Collections, Page One Communications and OpenRent. From contact centres in Nottingham and Belfast, the company provides its clients and their customers consistent high-quality service delivery…
Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance
April 21, 2023
Noetica has announced a new partnership with the AI-enabled agent performance platform, MyQualityTeam, to empower contact centres to close skills gaps and optimise agent performance and productivity. MyQualityTeam utilises a unique competency framework and AI voice/text analytics to identify agent strengths and skills gaps with development actions provided to uplift performance.
Noetica Wins Best Technology Innovation Award for New Outbound Targeting
June 28, 2023
ContactCenterWorld Gold Medal Winner and Ranked #1 Annual Global Top Ranking Performers Awards. Noetica is proud to be announced by ContactCenterWorld – the Global Association for Contact Center & Customer Engagement Best Practices – as a Gold Medal Winner and Ranked #1 in its 18th Annual Global Top Ranking Performers Awards. The award for Best Technology Innovation Live Agent Support in Europe, Middle East and Africa, was…
Noetica Finalist for ContactCenterWorld 18th Annual Global Top Ranking Performers Awards
April 17, 2023
Noetica announced today that it has been selected as a finalist for the ContactCenterWorld 18th Annual Global Top Ranking Performers Awards. This year, the company has been shortlisted for its development of a new technology that enables contact centres to be much more precise and agile in their targeting of proactive outreach activities.
