Previous
Next

WELCOME TO NOETICA

Noetica is the winner of the UK National Innovation Awards 2021

Developer of an innovative dialler solution for the contact centre industry

What matters to us is your contact centre and how you communicate with your existing and potential customers. Driven by the ambition to make each conversation better and more efficient, and the customer experience that your staff deliver as effective and professional as possible, regardless of channel, we have developed a world-class dialler solution for the call centre and contact centre market across the globe.

To this end we have spent the last 20 years developing dialler software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Our technology innovations breathe a new lease of life for dialler. We are proud to be part of the evolutionary tale of Predictive Dialler and help a discipline that hasn’t stopped evolving since the day it was created! Noetica’s patented and innovative dialler technology is not just a dialler but a complete outbound strategy management suite. Our dialler software is fully TCPA and Ofcom compliant and enables more efficient use of agents’ time in contact centres and sales organisations.

Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.

LEARN MORE ABOUT US

AN INTEGRATED SOLUTION

Noetica provide an integrated contact centre solution

View our videos below to find out more

SYNTHESYS™

User friendly contact centre
productivity suite aimed
at non-technical users.

VOICE PLATFORM NVP™

Highly cost effective telephony
platform focused purely
on the contact centre.

SMARTBOUND™

Patented outbound technology
designed to promote responsible and
considerate yet super-efficient dialling.

Our Services

Inbound Dialler

Noetica’s own Voice Platform (NVP) provides a simpler and much more cost effective way of handling inbound telephony. It comes bundled and fully integrated with the rest of Synthesys™, complete with ACD, IVR, Voice Recording, Quality Monitoring and everything else a successful modern inbound contact centre may require.

Apart from voice, our software handles all other channels (email, SMS, chat, etc.) and because of the bundled underlying CRM layer, it can seamlessly shift between channels delivering an elegant omnichannel experience, straight out of the box.

Outbound Dialler

SmartBound™ is the Noetica predictive dialler patented technology which enables legitimate users to proactively contact their customers without causing annoyance to the very people they wish to talk to.

To achieve this, without compromising on dialler performance, we have developed a set of new and original technologies, under the SmartBound™ banner, which challenge the orthodoxies that have dominated the dialler industry for too long. SmartBound™ allows users to enjoy all the benefits of predictive dialling (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.

Integration

The Synthesys™ unique call scripting technology working in tandem with the Synthesys™ CRM module form the perfect backbone for an integrated intelligent agent desktop. However, integration can have many other aspects. For instance, at the data layer, regular import/export activities can automatically keep the Synthesys™ database in synch with many other data sources.

Integration can also work with third party systems such as banking, PCI compliance, geo-demographic web services and many others.

Voice

The Noetica Voice Platform (NVP) includes everything you will need to run your call centre. It is a software based PBX complete with ACD (Automated Call Distributor), IVR (Interactive Voice Response), Quality Monitoring, Voice Recording, Skills & Ability Based Routing, Billing, Reporting and much more.

The NVP is highly versatile and may be deployed anywhere. Whether on premise, in a private cloud or in the public cloud, the NVP will work equally well.

Innovation

We are constantly innovating and find ourselves at the cutting edge of our industry. When you buy a product from Noetica, you don’t just tick some boxes. You buy into a philosophy that aims to do things a little differently.

NEWS

Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems
January 31, 2024

Noetica – A British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution. The global award was presented in Lisbon, Portugal, by the Global Association for Contact Center & Customer Engagement Best Practices – ContactCenterWorld. Noetica was only one…

READ MORE

Sterling Insurance: Transforming outbound dialling
October 3, 2023

Sterling Insurance is a company that offers a wide range of services, from brokerage to help people find the right policy and price for their car and van insurance, through to its Goodwood Classic Solutions that provides insurance to owners of classic cars. Meanwhile, Just Kampers Insurance has been providing specialist campervan insurance for over 20 years. The hub for connecting with existing and future policyholders is Sterling Insurance’s contact centre…

READ MORE

Noetica Waves the Flag for British Contact Centre Technology
December 5, 2023

Noetica – A British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution. The global award was presented in Lisbon, Portugal, by the Global Association for Contact Center & Customer Engagement Best Practices – ContactCenterWorld. Noetica was only one of two British companies to be recognised by the coveted global awards, which…

READ MORE

MPL Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio
July 21, 2023

Established in 1994, MPL Contact is one of the UK’s leading providers of outsourced contact centre solutions with an impressive and diverse client list that includes Westminster Collections, Page One Communications and OpenRent. From contact centres in Nottingham and Belfast, the company provides its clients and their customers consistent high-quality service delivery…

READ MORE

WHO WE WORK WITH

Logos of some of Noetica’s clients - PARSEQ, Allianz, ResQ, CAPITA, The Daily Telegraph, RSVP & NEC