What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
Noetica’s own Voice Platform (NVP) provides a simpler and much more cost effective way of handling inbound telephony. It comes bundled and fully integrated with the rest of Synthesys™, complete with ACD, IVR, Voice Recording, Quality Monitoring and everything else a successful modern inbound contact centre may require.
Apart from voice, our software handles all other channels (email, SMS, chat, etc.) and because of the bundled underlying CRM layer, it can seamlessly shift between channels delivering an elegant omnichannel experience, straight out of the box.
SmartBound™ is the Noetica outbound technology which enables legitimate users to proactively contact their customers without causing annoyance to the very people they wish to talk to.
To achieve this, without compromising on dialler performance, we have developed a set of new and original technologies, under the SmartBound™ banner, which challenge the orthodoxies that have dominated the dialler industry for too long. SmartBound™ allows users to enjoy all the benefits of predictive dialling (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.
The Synthesys™ unique call scripting technology working in tandem with the Synthesys™ CRM module form the perfect backbone for an integrated intelligent agent desktop. However, integration can have many other aspects. For instance, at the data layer, regular import/export activities can automatically keep the Synthesys™ database in synch with many other data sources.
Integration can also work with third party systems such as banking, PCI compliance, geo-demographic web services and many others.
The Noetica Voice Platform (NVP) includes everything you will need to run your call centre. It is a software based PBX complete with ACD (Automated Call Distributor), IVR (Interactive Voice Response), Quality Monitoring, Voice Recording, Skills & Ability Based Routing, Billing, Reporting and much more.
The NVP is highly versatile and may be deployed anywhere. Whether on premise, in a private cloud or in the public cloud, the NVP will work equally well.
We are constantly innovating and find ourselves at the cutting edge of our industry. When you buy a product from Noetica, you don’t just tick some boxes. You buy into a philosophy that aims to do things a little differently.
Noetica’s low code vision comes of age
14th January 2021
Sometimes ideas emerge long before their time. The first electric car was launched by William Morrison around 1890. More than 100 years before the first electronic computer was built, Charles Babbage (pictured) designed the programmable general-purpose computer in 1837.
Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. The event takes place at ExCel in London on 16th and 17th November 2021.
Ask anyone with an interest in football to name the best forwards in the Premier League and the chances are most will include Harry Kane. He has been a phenomenal goal scorer for Tottenham and England but so far this season (at the time of writing) his league tally is a single goal. So, do you play him for the full 90 minutes regardless, leave him on the bench, or give him some minutes to improve his form?
Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership.