COVID-19 STATEMENT



Dear Customers, Partners and Friends, I hope this message finds you safe and well.

In these unprecedented times, I would like to share with you the measures Noetica has taken in order to guarantee it continues to transact business as usual in the delivery of our services to you, at a time when many contact centres and customer service operations are under immense pressure.

The health and wellbeing of the Noetica team and its customers is paramount, so recently we postponed all non-essential travel and initiated a social distancing and working from home policy for our employees working in our London and Durham offices as well as those that are home based. In preparation, we ensured infrastructure, robust processes and resources were firmly in place, so that our management, client services, development and support teams can continue to operate without any disruption to you or your business.

In tandem we have reached out to our global client base to offer help with their rapid journey to a remote working model. We are already assisting some of them to deliver home working solutions now and in the coming days and weeks. We remain positive and will continue to achieve great things together.

You can contact us in the same way that you have always done, and we are here to support you in delivering a great service
to your customers. 

As always, the Noetica team is ready and available to assist you.

Thank you for reading this message and I wish you, your family & friends the best of health.

Steven Brooks
Managing Director of Noetica

 

Contact Center World Interview on COVID-19 solutions
Danny Singer talks to Raj Wadhani of Contact Center World about the implications of COVID-19
for the contact centre industry and Noetica's solutions to the crisis. View the video here

HELLO AND WELCOME TO

NOETICA

 

What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.

To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place. 

LEARN MORE ABOUT US

AN INTEGRATED SOLUTION

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View our videos below to find out more

SYNTHESYS

User friendly contact centre
productivity suite aimed
at non-technical users.

 

VOICE PLATFORM NVP

Highly cost effective telephony
platform focused purely
on the contact centre.

 

SMARTBOUND

Patented outbound technology designed to promote responsible and considerate yet super-efficient dialling.

 

Noetica - Contact Center World Interview on COVID-19 solutions
6 April 2020

Danny Singer talks to Raj Wadhani of Contact Center World about the implications of COVID-19 for the contact centre industry and Noetica's solutions to the crisis.

READ MORE

 

Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System
9 March 2020

Real-Time Artificial Intelligence-Powered Technology Enables the Use of Answering Machine Detection by Eradicating Silent Calls

READ MORE

 

Dynamic Real-Time Skills & Ability-Based Routing Engine Launch
17 February 2020

SABRE™ Ensures Inbound and Outbound Calls are Handled By Best Performing Agents on the Day Based on Call Type, Skillset, Ability and Performance

READ MORE

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