What matters to us is your contact centre and how you communicate with your existing and potential customers. We are driven by the ambition to make each conversation better and more efficient and the customer experience that your staff deliver as effective and professional as possible, regardless of channel.
To this end we have spent the last 20 years developing software and expertise that are fully customisable to the way in which you work and allow your staff to concentrate on managing your conversations and not your technology. Our technology innovations breathe a new lease of life for Predictive Diallers. We are proud to be part of the evolutionary tale of Predictive Dialler and help a discipline that hasn’t stopped evolving since the day it was created! Whether your activities are inbound or outbound; whether you are interested in voice or omni-channel, looking for advice and guidance or complex integration services or indeed curious about the next big thing in the call centre space, you are in the right place.
Noetica’s own Voice Platform (NVP) provides a simpler and much more cost effective way of handling inbound telephony. It comes bundled and fully integrated with the rest of Synthesys™, complete with ACD, IVR, Voice Recording, Quality Monitoring and everything else a successful modern inbound contact centre may require.
Apart from voice, our software handles all other channels (email, SMS, chat, etc.) and because of the bundled underlying CRM layer, it can seamlessly shift between channels delivering an elegant omnichannel experience, straight out of the box.
SmartBound™ is the Noetica predictive dialler patented technology which enables legitimate users to proactively contact their customers without causing annoyance to the very people they wish to talk to.
To achieve this, without compromising on dialler performance, we have developed a set of new and original technologies, under the SmartBound™ banner, which challenge the orthodoxies that have dominated the dialler industry for too long. SmartBound™ allows users to enjoy all the benefits of predictive dialling (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.
The Synthesys™ unique call scripting technology working in tandem with the Synthesys™ CRM module form the perfect backbone for an integrated intelligent agent desktop. However, integration can have many other aspects. For instance, at the data layer, regular import/export activities can automatically keep the Synthesys™ database in synch with many other data sources.
Integration can also work with third party systems such as banking, PCI compliance, geo-demographic web services and many others.
The Noetica Voice Platform (NVP) includes everything you will need to run your call centre. It is a software based PBX complete with ACD (Automated Call Distributor), IVR (Interactive Voice Response), Quality Monitoring, Voice Recording, Skills & Ability Based Routing, Billing, Reporting and much more.
The NVP is highly versatile and may be deployed anywhere. Whether on premise, in a private cloud or in the public cloud, the NVP will work equally well.
We are constantly innovating and find ourselves at the cutting edge of our industry. When you buy a product from Noetica, you don’t just tick some boxes. You buy into a philosophy that aims to do things a little differently.
U.S. Medical Organisation Improves Patient Appointment Process
March 29, 2023
Noetica, developing software products for the global contact centre market, today announced that a medical organisation in the U.S. has deployed its SmartBound™ solution. Taking advantage of its unattended dialling capabilities the organisation has improved the productivity of its contact centre agents, whilst delivering a better customer experience to its to patients, by automating the process of scheduling appointments with clinicians at its medical centres.
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023
March 10, 2023
A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning technology, to streamline their contact centre operations, improve productivity, and increase sales from existing and new policyholders.
Noetica Once Again a Contact Centre Experience For the UK National Innovation Awards
March 14, 2023
Noetica today announced that it is a finalist for the prestigious UK National Innovation Awards 2023 in the Contact Centre Experience category. This year the company has been shortlisted for its development of a new technology that enables contact centres to be much more precise and agile in their targeting of proactive outreach activities.
LAVG using Noetica’s fully integrated outbound dialling solution to improve the debt recovery process
February 8, 2023
LAVG is a bailiff and debt collection organization in the Netherlands. LAVG has implemented the Noetica Voice Platform™ (NVP™), and advanced dialler including the internationally patented Live Person Detection (LPD™) solutions at its contact centre. Prior to deploying the Noetica solution, LAVG agents were using spreadsheets to manually dial those required to make an overdue payment.