Outbound Dialling | Noetica - Call Centre Technology Solutions

Outbound

A dialler is a dialler. True? Not quite. Outbound, or proactive customer contact has evolved considerably over the last few years. Following a sustained period of adverse publicity, ever tightening regulatory constraints and diminishing returns from the more ruthless practices of aggressive cold calling, there has been a decline in the use of predictive diallers for such purposes.

This has led however to a quest for more sophisticated tools aimed at legitimate outbound customer contact that can deliver the efficiencies associated with predictive dialling yet dissociate these activities from the less scrupulous operators in this industry. There is a clear need for technologies that can enable legitimate users to proactively contact their customers without causing annoyance to the very people they wish to talk to.

The Noetica outbound technology is precisely this kind of tool.

To achieve this, without compromising on dialler performance, we have developed a set of new and original technologies, under the SmartBound™ banner, which challenge the orthodoxies that have dominated the dialler industry for too long. SmartBound™ allows users to enjoy all the benefits of predictive dialling (including Answer Machine Detection or AMD) without any of the associated risks which have been accepted as unavoidable for many years.

SmartBound™ allows users to enjoy all the benefits of predictive dialling without any of the associated risks…

Here are just a few of the new and innovative technologies within the SmartBound™ initiative:

Contact centre agent using Noetica's SmartBound™ initiative which includes several new technologies

SNoDrop™

This Noetica technology delivers high performance predictive dialling with 0% abandoned calls (ACR) by leveraging methods derived from call blending techniques in a new and original way.

SABRE™ by Noetica ensures Inbound and Outbound calls are handled by the best performing agents

SABRE™

Ensures Inbound and Outbound calls are handled by the best performing agents on the day based on call type, skillset, ability and performance.

LPD™ - detection of voicemail and other answering machines with 0 silent calls & no initial silences

LPD™

This disruptive technology delivers safe and accurate detection of voicemail and most other answering machines with absolute zero silent calls and no initial silences. This typically results in average uplifts of around 40% in SPH (Success Per Hour). Noetica holds an international patent on this technology.

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We'll help you find the right strategy
and products for your evolving business.

INBOUND

Remarkable tools for delivering outstanding Customer Service.

ALL SOLUTIONS

View the full list of our product solutions.

VOICE

Low cost, high grade pure contact centre telephony.