Do Not Call Process
Explains the Do Not Call table and how to use this.
Unattended Dialling
How to set up and configure Unattended Dialling lists (sometimes referred to as IVM or Outbound IVR calling).
Multiple Time Zones
Support for calling across multiple time zones and how to set these per Calling List to ensure active times, time periods and rescheduled calls behave correctly.
Customer History
The Customer History provides a view into historical events associated with the selected customer.
Quotas
Used to deactivate an outbound list automatically once a predefined number of calls of a specified outcome is achieved.
Break Reasons
Creating and editing Break Reasons.
Settings
Definitions of the Settings used to configure your various calling lists.
Bulk Queue Change
Used to manipulate the call state of records within a selected calling list depending on various specified criteria.
Time Periods
Used to define the time bands assigned in call recycling to determine when calls are to be dialled.
Call Recycling
How to create sophisticated calling strategies for both successful and unsuccessful calls.
