Unattended Dialling

How to set up and configure Unattended Dialling lists (sometimes referred to as IVM or Outbound IVR calling).

Multiple Time Zones

Support for calling across multiple time zones and how to set these per Calling List to ensure active times, time periods and rescheduled calls behave correctly.

Customer History

The Customer History provides a view into historical events associated with the selected customer.

Quotas

Used to deactivate an outbound list automatically once a predefined number of calls of a specified outcome is achieved.

Settings

Definitions of the Settings used to configure your various calling lists. 

Bulk Queue Change

Used to manipulate the call state of records within a selected calling list depending on various specified criteria.

Time Periods

Used to define the time bands assigned in call recycling to determine when calls are to be dialled.

Call Recycling

How to create sophisticated calling strategies for both successful and unsuccessful calls.