Logisitics Management | Noetica
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Streamlining logistics management

Efficiently communicating
with customers regarding
logistics

Being proactive to drive efficiency

Your efficiency and profitability suffers when customers are not there to receive their delivery or when you are inundated with customer calls chasing information. Being proactive solves both issues while also transforming the customer experience.

We help logistics organisations to be proactive, efficiently reaching out to customers to confirm various types of appointments and ensuring that they are kept informed. This not only increases successful transactions, but it also reduces the pressure on your customer service team.

Automating & scheduling
customer communication

Keeping customers informed on their appointments and reminding them of their time slot not only alleviates anxiety, it also creates a far better customer experience.

We help you streamline and automate the way you communicate with your customers. We are able to ingest and visually segment data from your CRM and logistics management systems and use this to build outbound campaigns whether these be automated Email or SMS dispatches or call lists for your customer service team.

More on visual data segmentation

Efficiently & proactively
contacting customers

Whether you want to send a simple reminder or are looking to gain confirmation of a time slot, we utilise your contact lists and automate the dispatch of SMS and/or emails to each of customers.

Leveraging our Email and SMS outbound technology, we are able to send the appropriate notification to customers and receive and process any responses from customers. For example, confirmation of acceptable time slots or additional instructions. This automates and streamlines the process, keeping customers informed and increasing the success rate of transactions.

More on email & sms

Blending inbound &
outbound interactions

In some instances, you need to speak to customers, and we help you to drive greater efficiency in doing that within your customer service team.

Our predictive dialler enables you to drive greater success and productivity in proactively calling customers maximising agent talk time. We are also able to seamlessly blend inbound and outbound calls, so when a customer clicks on your SMS or reminder email to reschedule a time slot, the call is immediately routed to the right agent, with the right tools to deal efficiently with the request.

More on intelligent dialling More on call blending

The benefits of Noetica-powered proactive Logistics management

Automate customer communications

Automate customer communications

By ingesting customer and operational data, segmenting this into contact lists and automating the customer communication.

Increasing customer service productivity

Increasing customer service productivity

By ensuring more connections to customers and blending inbound activity with proactive outbound.

Increasing customer satisfaction

Increasing customer satisfaction

By delivering an exceptional customer experience and ensuring that more appointments are successful first time.

You can also leverage Noetica for:

Proactive Customer Service

Proactive Customer Service

Redefining the customer experience with proactive service delivered via intelligent outbound engagement.
Proactive Selling
Proactive selling

Proactive selling

By segmenting your ideal customer profiles, highly targeting your outbound activity, and ensuring timely engagement.
Proactive Selling
Proactive customer retention

Proactive customer retention

Identifying customers approaching renewals or with indicators of potential churn to proactively contact and retain.
Proactive Customer Retention
Debt Management

Debt Management

Proactively calling customers to discuss outstanding balances and assist them in meeting payments.
Debt Management
Blended Inbound & Outbound

Blended Inbound & Outbound

Efficiently handling both reactive inbound and proactive outbound customer engagement.
Blended Inbound & Outbound

Let’s Talk

If you run a logistics business and want to explore how to improve customer experience and drive efficiencies through proactive customer management, then please reach out to the team.