Being proactive to drive efficiency
Your efficiency and profitability suffers when customers are not there to receive their delivery or when you are inundated with customer calls chasing information. Being proactive solves both issues while also transforming the customer experience.
We help logistics organisations to be proactive, efficiently reaching out to customers to confirm various types of appointments and ensuring that they are kept informed. This not only increases successful transactions, but it also reduces the pressure on your customer service team.
Automating & scheduling
customer communication
Keeping customers informed on their appointments and reminding them of their time slot not only alleviates anxiety, it also creates a far better customer experience.
We help you streamline and automate the way you communicate with your customers. We are able to ingest and visually segment data from your CRM and logistics management systems and use this to build outbound campaigns whether these be automated Email or SMS dispatches or call lists for your customer service team.
Efficiently & proactively
contacting customers
Whether you want to send a simple reminder or are looking to gain confirmation of a time slot, we utilise your contact lists and automate the dispatch of SMS and/or emails to each of customers.
Leveraging our Email and SMS outbound technology, we are able to send the appropriate notification to customers and receive and process any responses from customers. For example, confirmation of acceptable time slots or additional instructions. This automates and streamlines the process, keeping customers informed and increasing the success rate of transactions.
Blending inbound &
outbound interactions
In some instances, you need to speak to customers, and we help you to drive greater efficiency in doing that within your customer service team.
Our predictive dialler enables you to drive greater success and productivity in proactively calling customers maximising agent talk time. We are also able to seamlessly blend inbound and outbound calls, so when a customer clicks on your SMS or reminder email to reschedule a time slot, the call is immediately routed to the right agent, with the right tools to deal efficiently with the request.
The benefits of Noetica-powered proactive Logistics management
Automate customer communications
By ingesting customer and operational data, segmenting this into contact lists and automating the customer communication.
Increasing customer service productivity
By ensuring more connections to customers and blending inbound activity with proactive outbound.
Increasing customer satisfaction
By delivering an exceptional customer experience and ensuring that more appointments are successful first time.
You can also leverage Noetica for:
Proactive Customer Service
Redefining the customer experience with proactive service delivered via intelligent outbound engagement.
Proactive selling
By segmenting your ideal customer profiles, highly targeting your outbound activity, and ensuring timely engagement.
Proactive customer retention
Identifying customers approaching renewals or with indicators of potential churn to proactively contact and retain.
Debt Management
Proactively calling customers to discuss outstanding balances and assist them in meeting payments.
Blended Inbound & Outbound
Efficiently handling both reactive inbound and proactive outbound customer engagement.
Let’s Talk
If you run a logistics business and want to explore how to improve customer experience and drive efficiencies through proactive customer management, then please reach out to the team.
