Noetica, today announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management is improving how OneFamily agents engage with families in the UK.
OneFamily is a customer-owned financial services company that offers lifetime ISAs, lifetime mortgages, junior ISAs, child trust funds, bonds and over 50s life cover. It is the UK’s biggest child trust fund provider, holding over 25% of the market.
OneFamily is using the MiContact Center Outbound from Mitel at its contact centres in Brighton and Swindon, delivered by Opus Technology, a company that has more than 30-years expertise in delivering best of breed, business telephony, contact centre, managed IT, business mobile and digital technology solutions. This highly advanced solution includes predictive dialling, call scripting, CRM and extensive campaign management, from Noetica – a branded Mitel OEM solution provider and a Platinum Preferred MSA Partner.
With so many personal finance products and services on the market it can be a challenge to know how to make the right choices, and when planning the financial future of children, whether it is a Junior ISA, Junior Bond, or Child Trust Fund, it can be a daunting decision. Today, OneFamily is trusted by over 2 million customers to look after more than £7 billion of family money.
Sales Standard Manager at OneFamily, Jim Moughton, states: “At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Moughton adds: “We’ve been impressed with Opus Technology and the technical support that Noetica provides, this will be fundamental to our needs during our period of expansion as we move further into using enhanced technology, scripting, CRM and predictive dialler.”
“Our sophisticated outbound solution enables organisations such as OneFamily, to engage in more proactive and ultimately more productive customer engagement.”
Steven Brooks, Chief Commercial Officer, Noetica.
Michael O’Donnell, Chief Commercial Officer at Opus Technology said: “The successful execution of this project demonstrates the cohesive collaboration and symbiotic interplay between OneFamily, the customer, Noetica and Mitel, the vendors, and Opus, the trusted solution provider. It is great to have us all working in unison towards achieving the optimal outcome for OneFamily.”
This is the latest successful project between Noetica and Mitel, with MiContact Center Outbound in use by contacts centres ranging from 15 to 1,200 concurrent seats, across four continents, both on premise and in the private cloud.
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