Noetica – A British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution. The global award was presented in Lisbon, Portugal, by the Global Association for Contact Center & Customer Engagement Best Practices – ContactCenterWorld.
Noetica was only one of two British companies to be recognised by the coveted global awards, which attracts in the region of 2,000 entrants from more than eighty countries each year. Attending the ceremony in Lisbon, Noetica joined winners representing contact centres (both in-house and outsourced), governments and technology suppliers from Indonesia, India, Philippines, Portugal, Saudi Arabia, South Africa, Turkey and the United States.
The global award for Best Technology Innovation – Live Agent Support Solution recognises the way Noetica is transforming how contact centres around the world are approaching outbound management, by using data segmentation to be more precise and proactive in who is called, when and why.
Chief Product Officer & Chairman at Noetica, Danny Singer, was presented with the award. He comments:
“We are proud to wave the flag for contact centre technology innovation in the UK. Today, our internationally patented solutions are relied upon by organisations around the world, helping contact centres to transform their voice and dialling capabilities, and improve the quality of interactions and the experience of customers when they engage.”
Danny Singer, Chief Product Officer & Chairman, Noetica.
A Gold Medal Winner and Ranked #1 in the ContactCenterWorld 18th Annual Global Top Ranking Performers Awards for a second time, Noetica won the 2023 regional award in the Europe, Middle East and Africa category earlier this year, progressing to global awards where the company was proclaimed a winner in November.
For more information about the 2023 winners visit: www.contactcenterworld.com/worldawards/award-rankings.aspx?id=d3656f66-b644-4266-af3a-d60b7be63b56
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