Used to insert or update records into or in live calling lists. Can also be used to set and change states or priorities of records and to assign them to Agents if required.
Used to insert or update records into or in a specified CRM Entity.
Allows user applications to be integrated with the NVP™ and Dialler. Screen/record pops for inbound and outbound calls are then invoked in these applications removing scripting from the Agent desktop.
Allows the consumption of data from the Live Monitor service to plug into real time dashboards