Pause Resume Recording

Used to pause and then resume call recording as an Agent navigates through a Scripted App for PCI-DSS compliance purposes.

Translation Tool

Allows you to translate text from Scripted Apps into another specified language.

Transfer Control

Allows an Agent to transfer a call from a script to an internal or external numbers that can be preconfigured.

Order Control

Allows the taking of orders by returning customised lists of products and prices.

Metrics

Allows the groupings of Scripted App outcomes to class them as DMCs or Sales for example to aid reporting.

Webservice Output Action

Allows a Scripted App to consume a SOAP XML web service at the end of a call in order to interact with external applications.

Webservice Input Action

Allows a Scripted App to consume a SOAP XML web service instantly in order to interact with external applications.

File Output Action

Enables you to export data from a Scripted App in a comma separated file.