Unattended Dialling

How to set up and configure Unattended Dialling lists (sometimes referred to as IVM or Outbound IVR calling).

Multiple Time Zones

Support for calling across multiple time zones and how to set these per Calling List to ensure active times, time periods and rescheduled calls behave correctly.

Customer History

The Customer History provides a view into historical events associated with the selected customer.

Quotas

Used to deactivate an outbound list automatically once a predefined number of calls of a specified outcome is achieved.

Settings

Definitions of the Settings used to configure your various calling lists. 

Pause Resume Recording

Used to pause and then resume call recording as an Agent navigates through a Scripted App for PCI-DSS compliance purposes.

Translation Tool

Allows you to translate text from Scripted Apps into another specified language.