System homepage that allows a user to launch modules they have been given permission too.
Application for the creation and management of Inbound Telephony Routes including queueing rules, IVRs and Call Recording.
Skills and Ability based routing for both Inbound and Outbound Calls.
Using call blending to help deliver predictive dialling with virtually zero percentage dropped/abandoned calls.
Shows how to set up and manage Inbound Email Campaigns
Shows how to set up and manage both SMS and Email Lists in Campaign Manager.
Allows a user to update the Child Entity of a parent Entity.
Explains the Do Not Call table and how to use this.