Admin Portal
System homepage that allows a user to launch modules they have been given permission too.
The Route Manager
Application for the creation and management of Inbound Telephony Routes including queueing rules, IVRs and Call Recording.
SABRE™ (V 2111)
Skills and Ability based routing for both Inbound and Outbound Calls.
SNoDrop™ (V 2111)
Using call blending to help deliver predictive dialling with virtually zero percentage dropped/abandoned calls.
Noetica Dashboard
Telephony SDK Campaigns
Inbound Email Campaigns
Shows how to set up and manage Inbound Email Campaigns
SMS & Email Outbound Lists
Shows how to set up and manage both SMS and Email Lists in Campaign Manager.
Sub Entity Action
Allows a user to update the Child Entity of a parent Entity.
Do Not Call Process
Explains the Do Not Call table and how to use this.
