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Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023

LONDON, 9th MARCH 2023 – Noetica – A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning technology, to streamline their contact centre operations, improve productivity, and increase sales from existing and new policyholders.

The 45th BIBA Conference takes place on the 10th and 11th May at the Manchester Central Convention Complex and is the largest insurance broking event in the UK. Attending the event for the first time, Noetica will share its experience working at the heart of contact centre operations, for organisations such as Adrian Flux, Allianz, Contact Solution, Freedom Brokers, Markerstudy Group, Moorhouse and One Family.

Adrian Flux has been working with Noetica since 2020. Using its Synthesys™ contact centre productivity tools, including its next-generation process scripting technology, it ensures every customer call is directed to the right team as quickly and efficiently as possible, whilst delivering a high-standard of personal service. The company has also been able to fully maximise the productivity of its entire team by seamlessly blending inbound and outbound calling. Using Noetica’s internationally patented SmartBound™ dialler (which uses advanced intelligent algorithms to accurately determine agent availability), sales leads are loaded into the dialler and calls are routed to an available member of the team, guaranteeing a high level of compliance to the strict rules imposed by Ofcom on these types of activities.

Visitors to The BIBA Conference 2023 will also learn about Noetica SABRE™ (Skills and Ability Based Routing Engine) that has been deployed alongside Synthesys™ and SmartBound™, by an insurance company based in Swindon, to boost the performance of its contact centre agents. Chief Commercial Officer at Noetica, Steven Brooks, explains: “Not only have we been able to optimise efficiency and effectiveness through automated intelligent dialling, but also once a call is connected, the agent is guided through the interaction to achieve the best possible outcome. Now, with SABRE it is also possible to ensure they every one of these calls is directed to the agent best suited to handle it, based on their skills and abilities and most recent performance. This is a true game changer for insurance companies.”
Brooks adds: “Noetica has a long and successful relationships with the insurance industry, spanning decades. We are proud to have won awards for innovation and many of the features and functionality that form the foundation of our products and solutions are the result of close collaboration with our many insurance customers.”

To learn more about how Noetica is supporting the UK insurance industry visit stand C77 at The BIBA Conference 2023:

About Noetica

Noetica provides cost effective, high-end contact centre productivity software. Its product range has been refined over its 24 years history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.

Recently, Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony. 

The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls. 

Editorial contact
Graham Thatcher
Chief PR Ltd
Tel: +44 (0) 7933 673 240