How to set up and configure Unattended Dialling lists (sometimes referred to as IVM or Outbound IVR calling).
Support for calling across multiple time zones and how to set these per Calling List to ensure active times, time periods and rescheduled calls behave correctly.
The Customer History provides a view into historical events associated with the selected customer.
Used to deactivate an outbound list automatically once a predefined number of calls of a specified outcome is achieved.
Creating and editing Break Reasons.
Definitions of the Settings used to configure your various calling lists.
Description of all Scripted App Web Controls that are available.
Used to pause and then resume call recording as an Agent navigates through a Scripted App for PCI-DSS compliance purposes.
Allows you to translate text from Scripted Apps into another specified language.
Allows an Agent to transfer a call from a script to an internal or external numbers that can be preconfigured.