Award-Winning Solutions and Patented Technologies
At Noetica, innovation is at the heart of everything we do. Our commitment to advancing contact centre technology has earned us numerous awards and granted patents, reflecting our industry leadership and pioneering spirit. Explore how our award-winning solutions and patented technologies are setting new standards for customer engagement.
Cyber essentials certified
Emerging technology awards winner 2025
Nimble awards finalists for positive business impact 2024
National innovation awards UK finalist
Winner of technology innovation awards vendor for live agent support solution
Citation ISO 27001 certification
UK national innovation awards winner
National Innovations Awards finalist customer interaction automation
National Innovations Awards finalist blending human and AI
EmTech excellence awards winner for innovation in contact centre technology
The technology innovator award for innovation in call centre technology
Contact centre product of the year networking computing awards
Noetica Patented Innovations
Predictive Dialling
The Predictive Dialling family of patent applications has now expired because it was filed more than 20 years ago. The application relates to a predictive dialling system wherein the number of agents who are likely to be available to take calls at a particular time can be accurately predicted.
Status: Expired at end of life
Country: United Kingdom
Registration No: 2385487
Registration Date: 21-Jan-2004
Country: Granted European Paitent
Registration No: 1563674
Registration Date: 01-Dec-2010
Live Person Detection
The Live Person Detection family of applications has been granted in a number of European countries as well as the United States of America and Canada. The application relates to a calling system that can detect when a call is answered by a live human, rather than been responded to by a pre-recorded message.
Status: Granted
Country: Belgium, France, Germany, Ireland, Netherlands, Portugal, Spain, and the United Kingdom
Registration No: 2802133
Registration Date: 05-Feb-2020
Country: United States of America
Registration No: 10277740
Registration Date: 30-Apr-2019
Country: Canada
Registration No: 2851004
Registration Date: 22-Dec-2020
Why Noetica
We are experts and market leaders in outbound customer engagement.
Our innovative technology and applications are founded on over 20 years of experience and hundreds of client deployments.
It is what our clients want to achieve that drives our product development and our team of contact centre practitioners help them drive efficient, effective, and responsible engagement with their customers.
Better Targeting Greater Control
With data-driven, precision targeting and comprehensive campaign set-up and management.
Maximum
Productivity
With zero annoyance to customers through advanced technology and sophisticated predictive dialling.
More Successful Outcomes
By ensuring that the best agent is always connected to the customer with the tools to generate faster successful outcomes.
Greater Visibility & Actionable Insights
By providing comprehensive insights into your outbound activity and ensuring you continually drive better performance.
What our customers say
“We are able to seamlessly blend our inbound and outbound calling which fully maximises the productivity of the entire team. When a member of the team becomes available and no inbound calls require attention, they are automatically presented with an outbound call. The system is running very smoothly across inbound and outbound activity and the process we now have in place is much more streamlined.” Jake Plumb, Call Flow Manager
“I have been impressed by the impact that our contact centre solution has had, especially the ease-of-use, ability to set up new campaigns, and levels of automation Noetica's dialling technology has introduced. It is one of the best outbound technologies I have experienced in my 30 years working in the industry." Tom Murphy, Performance Optimisation Manager
“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.” Jim Moughton, Sales Standards Manager
“The ResQ homeworking solution makes use of our existing Azure infrastructure which hosts our world-class telephony systems supplied by Noetica and its supporting services. As ResQ was an early adopter of the Cloud, our experience has enabled us to build a secure homeworking solution in record time – faster than our competitors and we have now rolled this out live for all of our staff including agents, support and managers. Working in partnership with Noetica we have always led from the front, championing new technological innovations and ways of working, that deliver real benefits the company, our clients and their customers.” Giles Cook, Chief Technical Officer at ResQ
“We are now able to identify and prioritise calls based on their urgency and aim to respond to the hot leads we receive from aggregators very quickly, sometimes with-in minutes” “The difference between how we operate today, compared to before is truly night and day. It really is a fantastic system.” Peter Cook, Floor Manager
Let’s Talk
Whether you are looking for a specific solution or just want to learn what is possible, we would love to explore your needs; simply reach out to the Noetica team.
